
Technical Support Specialist
8 hours ago
Technical Support Specialist
About the Role:
This is a key position that requires exceptional technical skills and excellent communication abilities to provide first-level support for all IT-related issues.
Key Responsibilities:
- Troubleshoot and resolve hardware, software, and network problems on laptops and other peripherals.
- Maintain accurate and timely updates of all assigned tickets within the ticketing system.
- Elevate complex or unresolved issues to appropriate support teams while maintaining ownership and communication with the end user.
- Perform user account management tasks including onboarding, offboarding, password resets, and permissions adjustments in Active Directory and related systems.
Requirements:
- Bachelor's degree required. Preferred in Information Technology or a related field.
- Minimum of 3 years of experience in an IT Service Desk or technical support role.
- Proficient in using ticketing systems for ITSM processes.
- Strong knowledge of Windows OS, Office 365, and common laptops and user applications.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
- Experience with Active Directory and basic user management tasks.
Preferred Qualifications:
- ITIL Foundation certification.
- Experience with remote support tools.
- Familiarity with Mac OS and conference room equipment.
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