Technical Support Professional

3 days ago

Mumbai, Maharashtra, India beBeeSupport Full time ₹ 4,80,000 - ₹ 7,20,000

Job Title: Technical Support Specialist

About the Role

We are seeking a skilled and experienced Technical Support Specialist to join our team. The ideal candidate will have strong experience in live chat and email support for technical issues, with a proven track record of delivering excellent customer service.

The successful candidate will be the primary point of contact for our global user base, assisting traders in navigating the platform, troubleshooting issues, and understanding key features in real-time. This role is ideal for someone who is quick-thinking, empathetic, and skilled in written communication.

This is a live chat-intensive role supporting a complex, data-driven FinTech platform. You must have prior experience handling multiple customer chats simultaneously and be comfortable navigating a feature-rich tool and dealing with tight support deadlines.

Key Responsibilities
  1. Respond to customer queries primarily via live chat and email
  2. Guide users through platform features, onboarding, and usage best practices
  3. Maintain a knowledge base and ensure help content is up-to-date
  4. Independently troubleshoot product issues using internal tools, help resources, and platform knowledge
  5. Track recurring issues and contribute to support process improvements
  6. Ensure fast, clear, and empathetic communication with a global audience
  7. Handle concurrent chats/emails accurately
Requirements
  • Graduate with 2+ years of experience in live chat and email support roles (must-have)
  • Self-starter who can learn product knowledge and workflows independently (must-have)
  • Proven ability to manage multiple chat threads simultaneously with high accuracy
  • Excellent written English and strong professional communication skills
  • Prior experience supporting a SaaS product or FinTech platform is highly preferred
  • Ability to confidently navigate and understand a complex, feature-rich platform
  • Familiarity with or interest in stock markets/trading is a strong plus
  • Basic Excel proficiency and comfort with structured data formats
  • Willingness to work night shifts aligned with US hours
Benefits
  • Be the real-time support lead for thousands of global traders
  • Collaborate with a focused, friendly, and fast-moving team
  • Learn the ins and outs of FinTech, trading analytics, and customer ops
  • Competitive pay with performance-based growth opportunities
  • Clear upward mobility into senior support, product, technical or operations roles
What We Offer

We offer a dynamic and supportive work environment, where you will have the opportunity to grow and develop your skills. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we would love to hear from you.

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