Technical Support Manager

4 weeks ago

Navi Mumbai, Maharashtra, India SACMI Full time

JOB TITLE: Technical Support Manager - (Filling and Capping Expert for Rigid Packaging Division)

LOCATION: Vashi, Navi Mumbai

Experience: 8+ years

JOB ROLE: Support both Indian and worldwide SACMI customers on establishing SACMI design on filling lines.

KEY AREAS OF RESPONSIBILITY:

  • Filling line and Capping trouble shooting
  • Actively improve closures and preforms performance on filling lines
  • Training on capping and filling line aspect internally and to customer.
  • Assist customers on GMP for closure and preform production and relative trouble shootings

RESPONSIBLITIES:

  • Support the service team by providing technical insights to ensure quicker response and resolution times for customer queries and complaints.
  • Assist in the analysis of customer research, market trends and competitor product performance to identify opportunities for product development and business growth.
  • Stay in contact with filling line plant managers and technician to monitor SACMI closures and preforms acceptance, the customer complaints in terms of all types of closures application on High Speed Bottling Lines
  • Training on capping and filling line aspect internally and to customer.

PROFESSIONAL EXPERIENCE REQUIRED:

ESSENTIAL: 8+ years of experience as Filling Line Technical Service.

DESIRABLE SKILL SETS:

  • Pleasant personality and should be able to communicate effectively.
  • Good time management and planning
  • Attention to Details
  • Good interpersonal skills
  • Goal - oriented
  • Willingness to travel

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