Technical Support Engineer

4 weeks ago

Mumbai, Maharashtra, India Simple Logic IT Private Limited Full time
Job Description
Job Title: Technical Support Engineer - Application Management
Experience Level: 1-3 Years
Work Mode : Work From Office
Work Location : Andheri-Mumbai
Requrired hands on experience : Application Support with Java +SQL+Linux+UAT+Deployment hands on experience.
Key Responsibilities:
Application Deployment & Management:
Manage the deployment of web-based applications, including relevant upgrades and patches, across UAT, Production, and Disaster Recovery (DR) environments.
Oversee the deployment and basic administration of PostgreSQL databases.
Ensure the continuous uptime and availability of applications, proactively identifying and resolving issues with minimal supervision.
Coordinate with internal infrastructure teams for any machine, OS, firmware, or networking upgrades and patches, ensuring application compatibility and stability.
Technical Support & Troubleshooting:
Serve as the first point of contact for internal teams regarding application availability and performance issues.
Troubleshoot and resolve technical problems related to Linux environments and Java-based applications.
Escalate complex issues to the application vendor and coordinate with them to ensure timely resolution and maintain service level agreements (SLAs).
Security & Compliance:
Coordinate with internal security teams to conduct Vulnerability Assessment and Penetration Testing (VAPT) and Third-Party Risk Management (TPRM) evaluations.
Communicate findings from VAPT and TPRM assessments to the application vendor.
Track and ensure the closure of all identified security vulnerabilities and compliance concerns by liaising between internal teams and the vendor.
Automation & Process Improvement:
Utilize basic automation tools like Selenium to streamline repetitive processes and testing activities.
Work with API requests and understand network configurations, including IPs and ports, for effective troubleshooting and deployment.
Coordination & Communication:
Demonstrate excellent communication and comprehension skills to effectively liaise with internal business users, technical teams, and external vendors.
Facilitate testing and deployment cycles by coordinating activities between all relevant stakeholders.
Verify with the vendor and internal teams, including Finance, that the application is working as expected after any upgrades or maintenance activities.
Required Skills and Qualifications:
Technical Skills: Operating Systems: Proficiency in Linux .
Databases: Hands-on experience with PostgreSQL deployment and knowledge of SQL and PL/SQL .
Application Environment: Experience supporting Java-based applications.
Security: Solid understanding of VAPT principles and processes.
Automation: Basic knowledge of automation tools like Selenium .
Networking: Understanding of APIs, IP addresses, and ports.
Experience:
1-3 years of experience in a technical support, application support, or system deployment role.
Soft Skills: Problem-Solving: Strong analytical and troubleshooting skills with the ability to work independently.
Communication: Excellent written and verbal communication skills for effective coordination with technical and non-technical stakeholders.
Ownership: A proactive mindset with a strong sense of responsibility for application uptime and stability.
Collaboration: Ability to work effectively in a team-oriented, collaborative environment.
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