Technical Support Engineer

3 weeks ago

Mumbai, Maharashtra, India Whitefield Careers Full time

Job Title : Onsite Technical Support Engineer.

Experience : 8 to 15 years.

Job Summary :

As an Onsite Technical Support Engineer, you will be the face of our technical expertise, providing direct, hands-on support to our clients.

You'll be responsible for troubleshooting, maintaining, and optimizing companies solutions, ensuring seamless and secure network access.

Responsibilities :

- Onsite installation, configuration, and maintenance of Zero Trust Network Access solutions.

- Diagnose and resolve technical issues related to network connectivity, application access, and security policies.

- Provide clear and effective communication to clients, ensuring they understand the solutions and processes.

- Collaborate with remote support teams and engineers to escalate and resolve complex issues.

- Document all support activities, including issue resolution steps and client interactions.

- Conduct training sessions for clients on products and best practices.

- Stay up-to-date with the latest industry trends and product updates.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Proven experience in onsite technical support or field engineering, preferably in network security.

- Strong understanding of networking concepts, protocols, and security principles.

- Hands-on experience with Linux server administration, network troubleshooting, configuration, and installation.

Practical implementation experience with popular brands of security solutions such as :

- Endpoint Detection and Response (EDR).

- Unified Threat Management (UTM).

- Next-Generation Firewall (NGFW).

- Security Information and Event Management (SIEM).

- Multi-Factor Authentication (MFA).

- Privileged Access Management (PAM).

- Privileged Identity Management (PIM).

- Excellent problem-solving and troubleshooting skills.

- Exceptional communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus.

(ref:hirist.tech)

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