Senior Technical Support Professional

1 day ago


Mumbai, Maharashtra, India beBeeSupport Full time ₹ 2,50,00,000 - ₹ 3,50,00,000

We are seeking a seasoned Technical Support Specialist to join our team. This individual will be responsible for providing exceptional support to our clients and employees, resolving technical issues in a timely manner.

Key Responsibilities include:

  • Resolving technical issues and providing timely support and assistance to client-facing employees and clients
  • Thorough knowledge of incident management processes and strong communication skills to provide timely status updates on issue resolution
  • Perform root cause analysis to identify the reasons for the underlying issue
  • Monitor all alerts related to applications and provide proactive services
  • Coordinate with the design and development teams to resolve complex application and system issues
  • Document Troubleshooting Guides and FAQs
  • Recommend ways to optimize business performance by presenting solutions to existing challenges

Requirements include 15+ years of experience in .Net Core, Strong C# and SQL DB skills, Sound knowledge of Excel and data processing/analysis using excel, Excellent problem-solving skills, DevOps: Azure DevOps, Source Control : GIT, and Excellent written and oral communication skills.

Desirable Qualifications include Good to have: Knowledge of Angular, Knowledge/Experience on Capital Market domain.



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