
Senior Technical Support Professional
1 day ago
We are seeking a seasoned Technical Support Specialist to join our team. This individual will be responsible for providing exceptional support to our clients and employees, resolving technical issues in a timely manner.
Key Responsibilities include:
- Resolving technical issues and providing timely support and assistance to client-facing employees and clients
- Thorough knowledge of incident management processes and strong communication skills to provide timely status updates on issue resolution
- Perform root cause analysis to identify the reasons for the underlying issue
- Monitor all alerts related to applications and provide proactive services
- Coordinate with the design and development teams to resolve complex application and system issues
- Document Troubleshooting Guides and FAQs
- Recommend ways to optimize business performance by presenting solutions to existing challenges
Requirements include 15+ years of experience in .Net Core, Strong C# and SQL DB skills, Sound knowledge of Excel and data processing/analysis using excel, Excellent problem-solving skills, DevOps: Azure DevOps, Source Control : GIT, and Excellent written and oral communication skills.
Desirable Qualifications include Good to have: Knowledge of Angular, Knowledge/Experience on Capital Market domain.
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