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Senior Technical Support Specialist
2 weeks ago
Job Title: Senior Technical Support Specialist
Job Summary:
We are seeking a highly skilled technical support specialist to join our team. The ideal candidate will have extensive experience in managing and resolving complex application support tickets within defined Service Level Agreements (SLAs).
Key Responsibilities:
- Manage and resolve complex application support tickets within defined Service Level Agreements (SLAs).
- Conduct thorough root cause analysis and implement sustainable bug fixes and permanent solutions for recurring issues.
- Provide expert technical support by troubleshooting and debugging applications at a code level.
- Support and coordinate software deployment, QA testing, and release management activities.
- Collaborate closely with developers, testers, and other stakeholders in an Agile environment to ensure seamless delivery and issue resolution.
- Proactively monitor system performance and identify bottlenecks.
- Suggest and implement technical improvements to enhance application stability, performance, and scalability.
Required Skills:
- 6+ years of hands-on experience in application support, with a focus on technical expertise.
- Strong expertise in .NET & C# programming.
- Hands-on experience with SQL queries for database troubleshooting and data analysis.
- Familiarity with cloud deployment models.
- Knowledge of SLA management and ITIL-based incident handling procedures.
