Technical Support Specialist

24 hours ago

Mumbai, Maharashtra, India beBeeSupport Full time ₹ 7,50,000 - ₹ 15,00,000

Technical Support Specialist

We're looking for an experienced technical support specialist to join our IT team.

About the Role:

This is an exciting opportunity to develop your skills and career in a dynamic role. You'll be part of a friendly and approachable team of IT experts who are passionate about innovation and progress.

Key Responsibilities:

  • Provide technical support to the business, including reporting, testing, and maintenance of software, and implementation of IT systems and applications.
  • Administer and support various systems, including Windows Server and Linux O/S.
  • Ensure all tickets include problem, solution, end user, initiation, and completion time, along with end user satisfaction.
  • Maintain systems and processes within IT.
  • Assist the wider group Helpdesk function.

Required Skills and Qualifications:

  • Previous help desk experience.
  • Excellent interpersonal, communication skills, and phone etiquette.
  • Enthusiasm for helping others.
  • Excellent English speaking skills.
  • Windows Server (all versions).
  • Microsoft Exchange.
  • Linux OS.
  • Remote Support.
  • Experience with SQL.
  • Good understanding of Networks (DHCP, DNS, etc).
  • Fortinet experience desirable but not necessary.

Benefits:

You'll be part of a growing company with opportunities for growth and development.

What We Offer:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The chance to make a real difference in a fast-paced and dynamic industry.

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