Customer Technical Solution Manager

4 days ago

Navi Mumbai, Maharashtra, India Optraedge Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities -

  • Provide technical support to customers in the relevant regions & as well as to sales managers in the commercial team.
  • Lead the technical team in India, interaction with the other Technical Solutions managers, specialists & technologists in Malaysia / China.
  • Travel and meet customers together with the commercial team, to achieve the company business objectives on product acceptance & approval.
  • Observe and create new opportunities from the customers needs if any.
  • Share the actions that are discussed with the customers after the visits/meetings with application specialist/technologist and follow and track them.
  • Share knowledge with other colleagues, application specialists and technologists for the continuity of the projects.
  • Understand customers pain points and provide a technical solution;
  • Proactively engaged the customers;
  • Deep understanding of customer accounts and decision makers;
  • Deep understanding process of customers;
  • Visit Customers with sales teams;
  • Co-ordinate activities together with application specialist, training programs for the customers in the application lab and do online sessions with customers if needed;
  • Promote and facilitate organizational talent growth & people management in CTS team.
  • Training/co-lead the application specialist;
  • Support application specialist/technologist for the preparations of any exhibitions that our company is attending;
  • Support other CTS colleagues in Asia;
  • Follow the projects in Food Security system and do the updates if needed in order to achieve the projects closed as won.

Preferred candidate profile -

  • At least 10 years of experience in food, fats and oils industry, especially in confectionery and chocolates.
  • Good knowledge and long experience on fats and oils in the food industry & to be able to support customers with all their technical needs and questions.
  • Good presentation and communication skills to share knowledge, projects & describe what is requested from the customers, and share this with sales team and management.
  • Increase the application capability of the technical teams with special applications and share and show this capability with the customers during the workshops.
  • Travel when needed with sales managers to support customers within India, and in South

& Mid Asia.

  • Solve queries, pitch the product, engage with customers & across internal teams.
  • Understand the ecosystem well.

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