Customer Technical Solution Manager
4 days ago
Role & responsibilities -
- Provide technical support to customers in the relevant regions & as well as to sales managers in the commercial team.
- Lead the technical team in India, interaction with the other Technical Solutions managers, specialists & technologists in Malaysia / China.
- Travel and meet customers together with the commercial team, to achieve the company business objectives on product acceptance & approval.
- Observe and create new opportunities from the customers needs if any.
- Share the actions that are discussed with the customers after the visits/meetings with application specialist/technologist and follow and track them.
- Share knowledge with other colleagues, application specialists and technologists for the continuity of the projects.
- Understand customers pain points and provide a technical solution;
- Proactively engaged the customers;
- Deep understanding of customer accounts and decision makers;
- Deep understanding process of customers;
- Visit Customers with sales teams;
- Co-ordinate activities together with application specialist, training programs for the customers in the application lab and do online sessions with customers if needed;
- Promote and facilitate organizational talent growth & people management in CTS team.
- Training/co-lead the application specialist;
- Support application specialist/technologist for the preparations of any exhibitions that our company is attending;
- Support other CTS colleagues in Asia;
- Follow the projects in Food Security system and do the updates if needed in order to achieve the projects closed as won.
Preferred candidate profile -
- At least 10 years of experience in food, fats and oils industry, especially in confectionery and chocolates.
- Good knowledge and long experience on fats and oils in the food industry & to be able to support customers with all their technical needs and questions.
- Good presentation and communication skills to share knowledge, projects & describe what is requested from the customers, and share this with sales team and management.
- Increase the application capability of the technical teams with special applications and share and show this capability with the customers during the workshops.
- Travel when needed with sales managers to support customers within India, and in South
& Mid Asia.
- Solve queries, pitch the product, engage with customers & across internal teams.
- Understand the ecosystem well.
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