Technical Support Manager
1 week ago
Role & responsibilities
- On call technical support
- Respond and manage multiple inbound calls from customers
- Listen and interact with clients to identify and provide solutions effective for meeting their needs
- Build and establish positive trust relationship with clients in order to ensure continued client patronage and satisfaction
- Collaborate with the customer service manager to ensure proper implementation of customer service policies and procedures
- Reach out to customers through phone calls and emails to inform them of deals/promotions as well as obtain feedback
- Utilize computer systems in maintaining record of customer calls and account information
- Escalate complex customer issues to customer service supervisors or managers for effective resolution
- Follow up on customers to ensure they are satisfied with received product/services
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