Technical Support Manager

5 days ago


Navi Mumbai, Maharashtra, India Hansa Direct Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • On call technical support
  • Respond and manage multiple inbound calls from customers
  • Listen and interact with clients to identify and provide solutions effective for meeting their needs
  • Build and establish positive trust relationship with clients in order to ensure continued client patronage and satisfaction
  • Collaborate with the customer service manager to ensure proper implementation of customer service policies and procedures
  • Reach out to customers through phone calls and emails to inform them of deals/promotions as well as obtain feedback
  • Utilize computer systems in maintaining record of customer calls and account information
  • Escalate complex customer issues to customer service supervisors or managers for effective resolution
  • Follow up on customers to ensure they are satisfied with received product/services

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