Technical Delivery Manager

Role & responsibilities

Title:

Technical Delivery Manager

Job Overview:

We are a privately held India's first Auto-remedial and Analytics based APM product company. We have been operating for more than 10 years and have a patent awarded for our unique Analytic feature called ABL (Application Behavior Learning). Our focus lies on managing the performance and availability of business applications for all our customers efficiently We support clients from Banking, E-Commerce, Manufacturing, IT sector & other industries. (We predominantly work with BFSI customers.

Employer Name:

Appnomic

Location:

Mumbai

Experience Required:

8 - 12 years

Must Haves:

• Knowledge of cloud platforms (e.g., AWS, Azure, GCP) and containerisation technologies (e.g., Docker, Kubernetes). Must have implemented products in customer location and handled sustenancetasks

• Must have knowledge of shell scripting, docker, Kubernetes, logs, elastic search etc

• Must have PM qualities making, maintaining and adhering to project plans, executing projects, task delegation and tracking etc.

• Strong understanding of application performance monitoring, diagnostics, and optimisation.

• Experience with APM tools such as AppDynamics, New Relic, Dynatrace, or similar.

• Excellent project management skills, with proficiency in tools such as Jira, or similar.

• Strong technical background with knowledge of programming languages (e.g., Java, Python, .NET)

• Exceptional communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to manage multiple projects simultaneously and work in a fast-paced environment.

• PMP or PRINCE2 certification is a plus.

• Knowledge of ITIL and IT service management frameworks.

• Previous experience working in a customer-facing role.

Overall Skills Needed:

• Plan, execute, and oversee the delivery of APM projects from inception to completion.

• Develop detailed project plans, including timelines, milestones, and resource allocation.

• Monitor project progress and make adjustments as necessary to ensure successful delivery.

• Serve as the primary point of contact for customers during the project lifecycle.

• Communicate project status, risks, and issues to stakeholders, ensuring transparency and alignment.

• Manage customer expectations and ensure satisfaction with the delivered solutions.

• Lead and coordinate the efforts of cross-functional teams, including developers, engineers, and support staff.

• Provide guidance, support, and mentorship to team members.

• Foster a collaborative and productive team environment.

• Understand the technical aspects of APM products and solutions.

• Provide technical guidance and support to the project team and customers.

• Troubleshoot and resolve complex technical issues that arise during project delivery.

• Ensure that all deliverables meet the required quality standards.

• Conduct thorough validation of APM solutions before deployment.

• Implement best practices for continuous improvement in delivery processes.

• Identify potential risks and develop mitigation strategies.

• Monitor and manage project risks to minimise impact on project outcomes.

• Proactively address issues and challenges that may affect project delivery.

• Prepare and present regular project status reports to stakeholders.

• Maintain comprehensive project documentation, including requirements, design specifications, and test plans.

• Document lessons learned and best practices for future reference.

Key Responsibilities:

• Plan, execute, and oversee the delivery of APM projects from inception to completion.

• Develop detailed project plans, including timelines, milestones, and resource allocation.

• Monitor project progress and make adjustments as necessary to ensure successful delivery.

• Serve as the primary point of contact for customers during the project lifecycle.

• Communicate project status, risks, and issues to stakeholders, ensuring transparency and alignment.

• Manage customer expectations and ensure satisfaction with the delivered solutions.

• Lead and coordinate the efforts of cross-functional teams, including developers, engineers, and support staff.

• Provide guidance, support, and mentorship to team members.

• Foster a collaborative and productive team environment.

• Understand the technical aspects of APM products and solutions.

• Provide technical guidance and support to the project team and customers.

• Troubleshoot and resolve complex technical issues that arise during project delivery.

• Ensure that all deliverables meet the required quality standards.

• Conduct thorough validation of APM solutions before deployment.

• Implement best practices for continuous improvement in delivery processes.

• Identify potential risks and develop mitigation strategies.

• Monitor and manage project risks to minimise impact on project outcomes.

• Proactively address issues and challenges that may affect project delivery.

• Prepare and present regular project status reports to stakeholders.

• Maintain comprehensive project documentation, including requirements, design specifications, and test plans.

• Document lessons learned and best practices for future reference.

Additional Position Requirements:

Must understand technology. Understanding observability space will be a major bonus.

Must handle status reports to customers (weekly, monthly etc).

Engagement Type:

full_time

Job Type:

office

Preferred candidate profile