Account Manager – Technical Service Delivery

15 hours ago

Mumbai, Maharashtra, India Jio Full time ₹ 20,00,000 - ₹ 25,00,000 per year
Job Description: Account Manager Technical Service Delivery

Location: Navi Mumbai

Experience: 15-20 years

Employment Type: Full-Time

Reports To: Delivery Head / Program Director

Job Summary:

We are looking for an experienced Account Manager with a strong background in technical service delivery to manage internal technology teams and ensure end-to-end client satisfaction. The ideal candidate will have experience across ERP, DevOps, Databases, Cloud (including Azure), and Automation platforms and possess strong communication, coordination, and leadership skills.

Key Responsibilities:

Act as a single point of contact for clients for delivery and escalations.

Build and maintain strong relationships with enterprise customers.

Ensure SLA, KPI, and compliance reporting is delivered on time.

Lead cross-functional internal teams (ERP, DevOps, DBAs, Cloud including Azure, Automation).

Support team members in RCA, JIRA ticketing, change management, and performance reviews.

Oversee delivery for ongoing projects in Oracle ERP, IBM BPM/BAW, DB2, CouchDB, NodeJS, and Docker.

Drive improvements in DevOps pipelines, monitoring, and deployment practices.

Provide guidance on upgrades, migrations, patch planning, and system performance tuning.

Collaborate with technology SMEs and client-side architects.

Track new technology trends and recommend adoption where beneficial.

Required Skills & Qualifications:

years of IT experience, including service delivery and client engagement roles.

Strong experience managing technical teams across Oracle ERP, DB2, Exadata, SQL Server, Docker, NodeJS, and Azure Cloud.

Background in banking, insurance, and enterprise services is a plus.

Experience with IBM BPM/BAW, DevOps practices, and compliance reporting.

Excellent communication, stakeholder management, and escalation handling skills.

Bachelors degree in Computer Science / Engineering / BSc or equivalent.

Certifications in VMware, Automation, Cloud (especially Azure) are preferred.

Preferred Soft Skills:

High emotional intelligence and stakeholder empathy.

Ability to work under pressure and handle cross-region teams.

Detail-oriented with a focus on quality and process adherence.

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