Senior Delivery Manager

1 day ago


Mumbai, Maharashtra, India Princeton IT America Full time ₹ 10,00,000 - ₹ 20,00,000 per year

Job Title: Service Delivery Manager

Location: Mumbai

Experience: 10-12 years

The Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings, capacity planning and forecast, operations and headcount forecast and budgeting, vendor management, audit compliance , along with planning, assigning and directing work, and accountable for overall delivery.

Primary Responsibilities:

  • Primary accountability for delivery within the boundaries of the contractual agreements, while ensuring Service Levels are met including capacity management (logistics, planning and execution) and performance management.
  • Ensure that Hitachi Vantara meets or exceeds the SLAs and Contract Deliverables.
  • Accountable for the overall delivery team that handles the day-to-day operations of the infrastructure for which Hitachi Vantara is responsible.
  • Conduct weekly and monthly service review meetings and review service performance reports with customer account team.
  • Conduct monthly governance meetings with internal operations team.
  • Act as the situation manager in the event of a critical incident for the assigned account(s).
  • Owns and ensures timely incident escalation occurs in accordance with established escalation matrix, policies, procedures and SLA requirements for the assigned account(s).
  • Coordinate problem management process with technical leads and review root cause analysis reports for critical incidents to be provided to customers.
  • Analyzing and reporting actual to contracted SLA performance levels.
  • Review, track and report on SLA breach reports, service credits and service improvement plans.
  • Reports to the India PS delivery lead and supports the account teams in furthering the relationship customers.
  • Owns the creation, establishment and maintenance of IT policies, procedures and practices using ITIL framework to efficiently manage the storage infrastructure.
  • Ensuring compliance with established policies, procedures and practices defined by Hitachi for managing the infrastructure.
  • As the process owner of Continual Service Improvement:
  • Own and champion Continual Service Improvement framework and CSI programs within account to achieve measurable improvements in customer experience, improve service quality, improve efficiency and lowered costs.

  • Evaluate and analyze KPI and metrices to identify and propose opportunities for continual service improvement in all areas of the ITIL Operations Management process.

  • Deploy continual service improvement programs to improve ITIL service strategy, service design, service transition, service operation, to align IT services with business goals and objectives.
  • Ensure CSI programs are designed to meet or exceed related SLAs and KPIs and implemented end-to-end.
  • Measure, monitor, refine CSI plans to support delivery excellence framework.Required Skills:
  • Minimum of 10 years of Delivery Management and/or IT Operations Management experience in the IT industry with a strong background in Continuous Service Improvement.
  • Proficient with hardware, software and operating systems found in enterprise environments (experience in data storage domain preferred).
  • Possess strong understanding of ITIL framework and ITSM.
  • Strong understanding of multiple business environments.
  • Knowledge in Hitachi Vantara Storage, Compute and Infrastructure.
  • Prior experience leading, motivate and direct a delivery team.
  • Ability to prioritize projects and deliverables.
  • Excellent communication and organizational skills
  • Education and Certification:
  • Bachelor's Degree or equivalent in IT Management or other related technology fields of study.
  • ITIL Certification is mandatory
  • PMP Certification is preferred.

Job Types: Full-time, Permanent

Pay: ₹1,000, ₹2,000,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person


  • Delivery Manager

    3 weeks ago


    Mumbai, Maharashtra, India eClerx Full time

    Job Title: Senior Technical Delivery Manager – Leadership Role Role Type: Full-time | Senior Leadership About the Role We are seeking a seasoned Technical Delivery Manager who combines strong technological expertise with exceptional leadership skills to drive successful project delivery across strategic initiatives. In this role, you will be...

  • Delivery Manager

    24 hours ago


    Mumbai, Maharashtra, India Lepton Software Export & Research Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Responsibility :Responsible for managing software delivery projects and related activities in accordance with the mission and goals of the organization.Producing accurate and timely reporting of project status throughout its life cycle.Accountable for managing Product development and service delivery.Responsible for managing the project cost as per...

  • Senior Manager

    2 days ago


    Mumbai, Maharashtra, India Brookdale Senior Living Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    DepartmentRevenue | RevenueJob posted onSep 02, 2025Employee TypePermanentExperience range (Years)5 years - 7 yearsFunctional AreaMaster Team NameSr. Manager – Revenue (Business Strategy & Growth)Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments...

  • Senior Manager

    2 weeks ago


    Mumbai, Maharashtra, India Brookdale Senior Living Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Sub-DepartmentMarketing | Performance MarketingJob posted onSep 17, 2025Employee TypePermanentExperience range (Years)8 years - 14 yearsFunctional AreaMaster Team NameAbout Emeritus & Daskalos:Emeritus is redefining global education by making high-quality learning accessible and affordable for individuals, companies, and governments. Through partnerships...

  • Delivery Manager

    6 days ago


    Mumbai, Maharashtra, India Golden Opportunities Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title - Delivery Manager - Assistant Manager / ManagerCandidate Expectation & Responsibilities:8+ Years experience in Overseeing the daily business and administrative & operations and improving & operating ;procedures for optimal efficiencyAssessing and enhancing the efficiency of internal and external operational processes Leading and motivating staff...


  • Mumbai, Maharashtra, India Lodha Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role: Service Delivery ManagerLocation: MumbaiRole Description:Service Delivery Managers role is to oversee the IT Service Delivery Team (both In-house andOutsourced) and ensure that the end users are receiving appropriate IT Support. This role will also monitor the productivity and quality to ensure that Service Level Agreements are met. This role will also...


  • Mumbai, Maharashtra, India SWABHAV TECHLABS SOLUTIONS PRIVATE LIMITED Full time

    Roles & Responsibilities : - Oversee the end-to-end delivery of AI-powered platforms and solutions, ensuring adherence to timelines, budgets, and quality benchmarks.- Collaborate with clients to gather requirements, define project scope, and align deliverables with business goals.- Manage and mentor delivery teams, ensuring effective resource allocation,...

  • Delivery Manager

    4 weeks ago


    Mumbai, Maharashtra, India eClerx Full time

    Job Summary: We are looking for a seasoned Delivery Manager with 15+ years of experience specializing in Networking and IP technologies. The ideal candidate will have a strong background in managing large-scale network projects, including IP/MPLS core networks, network transformations, and service delivery across complex telecom environments. This role...

  • Delivery Manager

    4 weeks ago


    Mumbai, Maharashtra, India eClerx Full time

    Job Summary:We are looking for a seasoned Delivery Manager with 15+ years of experience specializing in Networking and IP technologies. The ideal candidate will have a strong background in managing large-scale network projects, including IP/MPLS core networks, network transformations, and service delivery across complex telecom environments. This role...

  • Delivery Manager

    3 weeks ago


    Mumbai, Maharashtra, India Swabhav Techlabs - Your Talent Solution Partner Full time

    Delivery Lead – AI-Powered B2B Marketing Solutions L ocation: Mumbai (Andheri) | Full-time | Onsite We're looking for a skilled Delivery Lead to take charge of delivering our AI-driven B2B marketing platforms . This role is perfect for someone who can manage complex projects, lead cross-functional teams, and keep client success at the center of...