Senior Engineer Service Delivery

12 hours ago

Mumbai, Maharashtra, India PerkinElmer Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities:

  • Lead and manage the transition of services from projects into BAU, ensuring readiness, stability, and handover to operations teams.
  • Collaborate closely with project managers, solution architects, and operations teams to define transition requirements and success criteria.
  • Establish and maintain transition checklists, governance frameworks, and acceptance processes.
  • Ensure documentation, knowledge transfer, and training are completed for operational teams before go-live.
  • Oversee ongoing service delivery performance, ensuring services meet agreed SLAs and KPIs.
  • Identify opportunities for process, technology, and operational improvements across service delivery.
  • Lead service improvement initiatives to enhance reliability, efficiency, and customer experience.
  • Work with stakeholders to analyze incident trends, problem records, root causes, driving preventive measures.
  • Act as a primary point of contact for stakeholders during service transition and improvement initiatives.
  • Manage relationships with third-party vendors and partners to ensure effective delivery of services.
  • Provide clear communication to senior management on service performance, risks, and improvement initiatives.
  • Ensure service delivery aligns with ITIL, project governance frameworks, and organizational policies.
  • Maintain compliance with relevant audit, security, and regulatory requirements.
  • Support risk management and mitigation across service transition and delivery.

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