Service Delivery Manager

20 hours ago

Mumbai, Maharashtra, India Quotient Consultancy Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Service Delivery Manager (BKC/ Opera House) Leading BANK

Interested please connect MAHEK and drop CV at

JOB PURPOSE

As an Associate / Service Delivery Manager the incumbent is required to have a customer centric approach and passion for servicing the clients and ensuring our clients have a delightful experience by delivering high-quality, speedy and personalized service. The role is based at our branches, where the incumbent will be responsible for Servicing of Bank Customers along with cross-selling the bank products and performing day-to-day operational activities at branch. New Customer acquisition will also be a part of the role.

Overall Job Description -

  • Service
  • Providing Seamless, Fast, Easy and Transparent services to clients on the Bank
  • Onboarding of new clients through welcome calling
  • Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels
  • Ensuring requests and queries of clients are resolved within defined TAT
  • Reducing complaint instance, and ensuring resolution of issues within defined TAT
  • Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients
  • Managing client servicing at the branch lobby and ensuring maximum client satisfaction
  • Sales
  • Acquisition of new clients to the bank, and family accounts of existing clients
  • Engagement with customers to increase cross selling and reduce attrition of customers
  • Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD
  • Operations
  • Understanding of different process (such as account opening, KYC Process, working on systems at Bank)
  • Authorization & audit checks for all operation transactions
  • Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related.

PREFERRED SKILL SET

Educational / Professional

Qualification Graduation / MBA (Preferred)

Requirements

Experience in Servicing role in Service Sector

Excellent Communication skills

Work Experience (in yrs.)

2-3 years banking industry experience with at least 1-2 year of service stint inbanking / Sales / Services sector

  • Employees with 2+ years experience in banking can apply.

  • Service Delivery Manager

    1 week ago

    Mumbai, Maharashtra, India Hitachi Vantara Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the Role:Location: MumbaiWorking Model: 70% at customer locationWorking Hours: As per business requirement between 8:00 AM and 8:00 PM on weekdays(Note: Weekend, early, or late shifts may be required based on customer needs, including during P1 or other critical situations.)Key Responsibilities:Lead and manage IT infrastructure service delivery and...

  • Service Delivery Manager

    4 days ago

    Mumbai, Maharashtra, India Spectral Consultants Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Description : Service Delivery Manager - ITIL & OperationsLocation : MumbaiWork Mode : Onsite | 6 Days WorkingExperience : 8 to 10 YearsAbout the Role : We are seeking a highly experienced and operationally focused Service Delivery Manager with 810 years of IT service management expertise to lead our team in a challenging Onsite, 6 Days Working...

  • Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Airtel Business.Mumbai>Customer Experience.Service Delivery>Service Delivery Manager>MH-Mumbai-Interface BuildingKey Deliverables • Customer engagement & communication • Project kick off meeting/call with Customer • Resolution of customer dependencies • Share Project Plan with the customer • e2e tracking & monitoring of project delivery •...

  • Service Delivery Manager

    18 hours ago

    Mumbai, Maharashtra, India Lodha Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role: Service Delivery ManagerLocation: MumbaiRole Description:Service Delivery Managers role is to oversee the IT Service Delivery Team (both In-house andOutsourced) and ensure that the end users are receiving appropriate IT Support. This role will also monitor the productivity and quality to ensure that Service Level Agreements are met. This role will also...

  • Service Delivery Manager

    6 days ago

    Mumbai, Maharashtra, India ERGO Technology & Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are looking for an experienced Service Delivery Manager SAP Projects to lead delivery of SAP engagements across AMS, Implementation, and Upgrade programs. The ideal candidate will have grown from roles as an SAP Functional Consultant and SAP Project Manager, and now brings proven expertise in end-to-end delivery management, stakeholder engagement, and...

  • Service Delivery Manager

    21 hours ago

    Navi Mumbai, Maharashtra, India Clover Infotech Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Service Delivery Manager ApplicationExperience: 12+ YearsLocation: Mumbai / Navi Mumbai (WFO)Department: IT / Service DeliveryJob Summary:We are seeking an experienced Service Delivery Manager with over 12 years of expertise in managing application services and ensuring seamless delivery to clients. The ideal candidate will have a proven track...

  • Service Delivery Manager

    17 hours ago

    Mumbai, Maharashtra, India Clover Infotech Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    We have a requirement for Wintel Service Delivery ManagerLocation : AiroliShift: GeneralPrimary Functional Skills: Project management, ITIL, Team management, Risk mgmtTechnological Skills: Windows, Exchange, InTune, VMWare, NutanixStrong knowledge of banking and insurance applications and MANDATORYJob DescriptionsService Management:Oversee the delivery of...

  • Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India Airtel Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    Service Delivery Manager Sr. No. Project Manager - Job Description 1 Responsible as a single point of contact (Project Manager) for given set of customer' & Business Team. 2 Customer engagement / meetings to update on project delivery & milestones 3 Coordination with network & cross functional team to meet project timelines. 4 Ensure...

  • Service Delivery Manager

    1 week ago

    Navi Mumbai, Maharashtra, India Ruminate Management Consulting (opc) Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Responsibilities:* Manage Hitachi storage & SAN infrastructure* Ensure compliance with ITIL processes* Lead service delivery team* Collaborate on ITSM initiatives* Optimize service quality through continuous improvement

  • Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India 3i Infotech Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesJob DescriptionPosition: Infrastructure Delivery Head Data Centre & Transformation Location: Mumbai Experience: 15+ years (with minimum 8 years in senior leadership roles within Banking/Financial Services infrastructure) Reports To- CIO / Group CTORole SummaryThe Infrastructure Delivery Head will be the strategic custodian of the banks...