
Service Delivery Manager
10 hours ago
Service Delivery Manager (BKC/ Opera House) Leading BANK
Interested please connect MAHEK and drop CV at
JOB PURPOSE
As an Associate / Service Delivery Manager the incumbent is required to have a customer centric approach and passion for servicing the clients and ensuring our clients have a delightful experience by delivering high-quality, speedy and personalized service. The role is based at our branches, where the incumbent will be responsible for Servicing of Bank Customers along with cross-selling the bank products and performing day-to-day operational activities at branch. New Customer acquisition will also be a part of the role.
Overall Job Description -
- Service
- Providing Seamless, Fast, Easy and Transparent services to clients on the Bank
- Onboarding of new clients through welcome calling
- Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels
- Ensuring requests and queries of clients are resolved within defined TAT
- Reducing complaint instance, and ensuring resolution of issues within defined TAT
- Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients
- Managing client servicing at the branch lobby and ensuring maximum client satisfaction
- Sales
- Acquisition of new clients to the bank, and family accounts of existing clients
- Engagement with customers to increase cross selling and reduce attrition of customers
- Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD
- Operations
- Understanding of different process (such as account opening, KYC Process, working on systems at Bank)
- Authorization & audit checks for all operation transactions
- Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related.
PREFERRED SKILL SET
Educational / Professional
Qualification Graduation / MBA (Preferred)
Requirements
Experience in Servicing role in Service Sector
Excellent Communication skills
Work Experience (in yrs.)
2-3 years banking industry experience with at least 1-2 year of service stint inbanking / Sales / Services sector
- Employees with 2+ years experience in banking can apply.
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