
Service Delivery Manager
23 hours ago
Roles and Responsibilities.
To oversees and ensures the efficient delivery of services to clients by managing service processes, client relationships, internal teams, and service performance to meet Service Level Agreements (SLAs) and business goals. Key responsibilities include managing teams, resolving client issues, optimizing service operations, tracking key performance indicators (KPIs), managing budgets, and acting as a liaison between clients and the organization.
SDMs who have direct experience with Cisco /Fortinet/HPE product support and possess knowledge of:
- Handling Escalation
2.Vendor Management
SLA Management
Preparing SOPs
Help Desk Management
Handling Pan India Engineers
Requirement:
- RMA process- Switches/Access point/Firewall/Routers.
- Licensing
- SmartNet
- Coverage Restriction process
Job Type: Full-time
Pay: ₹800, ₹1,200,000.00 per year
Work Location: In person
-
Service Delivery Manager
2 days ago
Mumbai, Maharashtra, India Live Conne Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Summary :We are seeking a highly organized and client-focused Service Delivery Manager to join our team. In this role, you will be responsible for overseeing the delivery of our services to clients, ensuring adherence to SLAs, and driving continuous improvement in our service delivery processes. You will act as the primary point of contact for clients,...
-
Service Delivery Manager
2 days ago
Mumbai, Maharashtra, India Narpavi Soft Solutions Full time ₹ 9,72,000 - ₹ 1,80,00,000 per yearJob Title: Service Delivery ManagerLocation: MumbaiExperience: 10-12 yearsSalary : 20 LPAThe Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings,...
-
Service Delivery Manager
18 hours ago
Mumbai, Maharashtra, India CMS It Services Full time ₹ 12,00,000 - ₹ 36,00,000 per yearLooking for Immediate to 30 days joiners only Job Summary:The Regional Delivery Manager (RDM) IT Infrastructure is responsible for overseeing the end-to-end delivery of IT infrastructure services within a specific geographic region. This includes managing operations, ensuring service level agreements (SLAs) are met, coordinating with stakeholders, and...
-
Service Delivery Manager
18 hours ago
Mumbai, Maharashtra, India Lodha Group Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole: Service Delivery ManagerLocation: MumbaiRole Description:Service Delivery Managers role is to oversee the IT Service Delivery Team (both In-house andOutsourced) and ensure that the end users are receiving appropriate IT Support. This role will also monitor the productivity and quality to ensure that Service Level Agreements are met. This role will also...
-
Service Delivery Manager
2 days ago
Navi Mumbai, Maharashtra, India Clover Infotech Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Title: Service Delivery Manager ApplicationExperience: 12+ YearsLocation: Mumbai / Navi Mumbai (WFO)Department: IT / Service DeliveryJob Summary:We are seeking an experienced Service Delivery Manager with over 12 years of expertise in managing application services and ensuring seamless delivery to clients. The ideal candidate will have a proven track...
-
Service Delivery Manager
6 days ago
Mumbai, Maharashtra, India ERGO Technology & Services Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWe are looking for an experienced Service Delivery Manager SAP Projects to lead delivery of SAP engagements across AMS, Implementation, and Upgrade programs. The ideal candidate will have grown from roles as an SAP Functional Consultant and SAP Project Manager, and now brings proven expertise in end-to-end delivery management, stakeholder engagement, and...
-
Service Delivery Manager
2 days ago
Mumbai, Maharashtra, India Trend Micro Full time US$ 90,000 - US$ 1,20,000 per yearWhen you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.Service Delivery Manager - CybersecurityAbout Trend MicroTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise,...
-
Service Delivery Manager
2 days ago
Mumbai, Maharashtra, India Quotient Consultancy Full time ₹ 2,50,000 - ₹ 7,50,000 per yearService Delivery Manager (BKC/ Opera House) Leading BANKInterested please connect MAHEK and drop CV at JOB PURPOSEAs an Associate / Service Delivery Manager the incumbent is required to have a customer centric approach and passion for servicing the clients and ensuring our clients have a delightful experience by delivering high-quality, speedy and...
-
Junior Service Delivery Manager
2 days ago
Mumbai, Maharashtra, India Suzva Software Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThe Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings, capacity planning and forecast, operations and headcount forecast and budgeting, vendor...
-
Sr Service Delivery Manager
2 days ago
Mumbai, Maharashtra, India Princeton IT America Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob Title: Service Delivery ManagerLocation: MumbaiExperience: 10-12 yearsLooking For Immediate JoinersThe Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer...