Service Delivery Manager

23 hours ago


Mumbai, Maharashtra, India Konverge Technologies Private Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities.

To oversees and ensures the efficient delivery of services to clients by managing service processes, client relationships, internal teams, and service performance to meet Service Level Agreements (SLAs) and business goals. Key responsibilities include managing teams, resolving client issues, optimizing service operations, tracking key performance indicators (KPIs), managing budgets, and acting as a liaison between clients and the organization.

SDMs who have direct experience with Cisco /Fortinet/HPE product support and possess knowledge of:

  1. Handling Escalation

2.Vendor Management

  1. SLA Management

  2. Preparing SOPs

  3. Help Desk Management

  4. Handling Pan India Engineers

Requirement:

  • RMA process- Switches/Access point/Firewall/Routers.
  • Licensing
  • SmartNet
  • Coverage Restriction process

Job Type: Full-time

Pay: ₹800, ₹1,200,000.00 per year

Work Location: In person



  • Mumbai, Maharashtra, India Live Conne Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Summary :We are seeking a highly organized and client-focused Service Delivery Manager to join our team. In this role, you will be responsible for overseeing the delivery of our services to clients, ensuring adherence to SLAs, and driving continuous improvement in our service delivery processes. You will act as the primary point of contact for clients,...


  • Mumbai, Maharashtra, India Narpavi Soft Solutions Full time ₹ 9,72,000 - ₹ 1,80,00,000 per year

    Job Title: Service Delivery ManagerLocation: MumbaiExperience: 10-12 yearsSalary : 20 LPAThe Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings,...


  • Mumbai, Maharashtra, India CMS It Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Looking for Immediate to 30 days joiners only Job Summary:The Regional Delivery Manager (RDM) IT Infrastructure is responsible for overseeing the end-to-end delivery of IT infrastructure services within a specific geographic region. This includes managing operations, ensuring service level agreements (SLAs) are met, coordinating with stakeholders, and...


  • Mumbai, Maharashtra, India Lodha Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role: Service Delivery ManagerLocation: MumbaiRole Description:Service Delivery Managers role is to oversee the IT Service Delivery Team (both In-house andOutsourced) and ensure that the end users are receiving appropriate IT Support. This role will also monitor the productivity and quality to ensure that Service Level Agreements are met. This role will also...


  • Navi Mumbai, Maharashtra, India Clover Infotech Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Service Delivery Manager ApplicationExperience: 12+ YearsLocation: Mumbai / Navi Mumbai (WFO)Department: IT / Service DeliveryJob Summary:We are seeking an experienced Service Delivery Manager with over 12 years of expertise in managing application services and ensuring seamless delivery to clients. The ideal candidate will have a proven track...


  • Mumbai, Maharashtra, India ERGO Technology & Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are looking for an experienced Service Delivery Manager SAP Projects to lead delivery of SAP engagements across AMS, Implementation, and Upgrade programs. The ideal candidate will have grown from roles as an SAP Functional Consultant and SAP Project Manager, and now brings proven expertise in end-to-end delivery management, stakeholder engagement, and...


  • Mumbai, Maharashtra, India Trend Micro Full time US$ 90,000 - US$ 1,20,000 per year

    When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.Service Delivery Manager - CybersecurityAbout Trend MicroTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise,...


  • Mumbai, Maharashtra, India Quotient Consultancy Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Service Delivery Manager (BKC/ Opera House) Leading BANKInterested please connect MAHEK and drop CV at JOB PURPOSEAs an Associate / Service Delivery Manager the incumbent is required to have a customer centric approach and passion for servicing the clients and ensuring our clients have a delightful experience by delivering high-quality, speedy and...


  • Mumbai, Maharashtra, India Suzva Software Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings, capacity planning and forecast, operations and headcount forecast and budgeting, vendor...


  • Mumbai, Maharashtra, India Princeton IT America Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Title: Service Delivery ManagerLocation: MumbaiExperience: 10-12 yearsLooking For Immediate JoinersThe Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer...