Senior Customer Experience Specialist

17 hours ago


Navi Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Journey Manager

We are seeking an experienced professional to manage the entire customer journey, from order booking to cash.

Job Description:

This role requires a strong understanding of customer handling, proficiency in Excel analysis, and experience with ERP systems.

Required Skills and Qualifications:
  • Considerable customer handling experience.
  • Strong proficiency in Excel analysis.
  • Experience with ERP systems (preferably SAP).
  • Excellent communication skills for interacting with customers and internal teams.
  • Knowledge of Incoterms/commercial terms.
Team Leadership:

The selected candidate will lead a small team, providing coaching and ensuring the achievement of key performance indicators (KPIs). The role requires excellent leadership skills, with a focus on team building and achieving goals.

Benefits:
  • A competitive compensation package.
  • Ongoing training and development opportunities.
  • A positive and supportive work environment.
Others:
  • A Bachelor of Engineering (BE) is preferred for technical knowledge, but an MBA is also considered.


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