
Senior Customer Experience Specialist
17 hours ago
We are seeking an experienced professional to manage the entire customer journey, from order booking to cash.
Job Description:This role requires a strong understanding of customer handling, proficiency in Excel analysis, and experience with ERP systems.
Required Skills and Qualifications:- Considerable customer handling experience.
- Strong proficiency in Excel analysis.
- Experience with ERP systems (preferably SAP).
- Excellent communication skills for interacting with customers and internal teams.
- Knowledge of Incoterms/commercial terms.
The selected candidate will lead a small team, providing coaching and ensuring the achievement of key performance indicators (KPIs). The role requires excellent leadership skills, with a focus on team building and achieving goals.
Benefits:- A competitive compensation package.
- Ongoing training and development opportunities.
- A positive and supportive work environment.
- A Bachelor of Engineering (BE) is preferred for technical knowledge, but an MBA is also considered.
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