Customer Experience Specialist

1 week ago


Mumbai, Maharashtra, India beBeeRetention Full time ₹ 5,00,000 - ₹ 8,00,000
Job Description

We are seeking a seasoned customer experience expert to own customer lifecycle management and website performance. This highly data-driven role requires strong expertise in the Shopify ecosystem, retention/CRM platforms (KwikEngage, WebEngage, MoEngage, Klaviyo), customer segmentation, analytics, and website operations.

The ideal candidate should bring a creative knack to drive engaging customer communications and collaborate closely with design teams for campaign content. You will be responsible for analyzing customer behavior, cohorts, and churn patterns to build effective retention strategies and work on KwikEngage and other CRM tools to drive seamless checkout and personalized experiences.



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