Customer Experience Specialist

4 days ago


Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Customer Experience Specialist

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Job Summary:

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This role involves providing exceptional customer service and support to clients across various channels, including email, phone, and social media. The ideal candidate will have strong communication skills, a problem-solving attitude, and the ability to work collaboratively as part of a team.

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Key Responsibilities:

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  • Respond to customer inquiries in a timely and professional manner.">
  • Provide solutions to customer complaints and concerns.">
  • Collaborate with internal teams to resolve customer issues.">
  • Document and analyze customer feedback to improve services.">
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Required Skills and Qualifications:

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  • Bachelor's degree or equivalent.">
  • Excellent verbal and written communication skills.">
  • Ability to anticipate and prevent customer issues.">
  • Familiarity with basic IT tools and software.">
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Preferred Qualifications:

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  • Experience in customer-facing roles.">
  • Knowledge of CRM software and customer relationship management principles.">
  • Ability to work in a fast-paced environment.">
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Benefits:

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A competitive salary and benefits package is offered to successful candidates. Opportunities for career growth and professional development are also available.



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