Dispute Resolution Specialist

21 hours ago

Mumbai, Maharashtra, India beBeeGrievance Full time ₹ 75,00,000 - ₹ 1,50,00,000
Job Description">">

Key Responsibilities:

">
  • ">
  • Manage customer grievances as the primary owner, including running the day-to-day grievance desk on email/phone and other channels, acknowledging within policy TATs, sorting and prioritizing severity and urgency, and driving first-time resolution with product, ops, collections, risk, and partner teams.">
  • Track and resolve RBI CMS/Ombudsman-related cases, manage evidence, root-cause, and closure notes.">
  • Maintain a Board-approved Grievance Redressal Policy summary on website/app and publish the Grievance Officer's contact details as required for NBFCs.">
">
  • ">
  • Handle all bureau dispute issues by handling the escalation with customers and liaising with internal teams to resolve the complaint reported.">
">
  • ">
  • Ensure complete records for internal audit, statutory audit, and RBI inspections (complaint logs, TATs, decisions, communications, evidence).">
  • Share periodic MIS to leadership and surface themes and preventive actions (product changes, controls, new SOPs, etc)">
">
  • ">
  • Regularly report phishing/impersonation/loan-app clones/UPI frauds using Refyne's name to law enforcement authorities.">
  • Report to National Cyber Crime Reporting Portal and helpline 1930, coordinate with local cyber police/CID and legal for FIR/zero-FIR where applicable. Maintain records and logs of all such activity.">
  • Work with InfoSec to run awareness and hardening (KYC abuse, mule-accounts, social engineering patterns).">
">
  • ">
  • Define and track grievance SLAs (acknowledgement, resolution), FCR, reopen rate, bureau correction TAT, repeat root causes, and Ombudsman incidence.">
  • Build dashboards, run monthly RCA and CAPA, drive policy/UX changes to reduce inflow.">
">Required Skills and Qualifications">
  • ">
  • 5–9 years in grievance redressal, customer advocacy & credit-bureau ops in NBFC/fintech/bank.">
  • Strong working knowledge of RBI Integrated Ombudsman Scheme (RB-IOS), CMS portal workflows, and complaint documentation.">
  • Excellent stakeholder management and strong communication skills, both oral and written">
  • CRM/Ticketing (Freshdesk/Zendesk/Salesforce), RBI CMS portal, NCRP (cybercrime.gov.in), bureau portals/APIs (CIBIL/Experian/Equifax/CRIF).">
":

  • Dispute Resolution Specialist

    2 days ago

    Mumbai, Maharashtra, India beBeeLitigator Full time ₹ 25,00,000 - ₹ 35,00,000

    Dispute Resolution SpecialistWe are seeking a highly skilled and experienced Dispute Resolution Specialist to join our team.About the Role:This is an exciting opportunity for a seasoned professional with 8–10 years of post-qualification experience in dispute resolution and litigation.The successful candidate will be responsible for managing litigation...

  • Dispute Resolution Advocate

    4 days ago

    Mumbai, Maharashtra, India beBeeLitigation Full time ₹ 9,00,000 - ₹ 15,00,000

    Job Title: Dispute Resolution AdvocateWe are seeking a talented Junior Advocate to assist on each case, taking full ownership of matters, and appearing before various courts and tribunals across Mumbai. Candidates should have completed their batch in 2023/2024 (1-2 year PQE) The role will also involve drafting, attending conferences/meetings with Counsels...

  • Dispute Resolution Expert

    5 days ago

    Mumbai, Maharashtra, India beBeeDisputeResolution Full time ₹ 15,00,000 - ₹ 20,00,000

    Dispute Resolution ExpertWe are seeking an experienced Dispute Resolution Expert with 8-10 years of post-qualification experience in dispute resolution and litigation. The ideal candidate will have a proven track record of managing complex litigation matters across India, including cases before lower courts, High Courts, and the Supreme Court.Key...

  • Senior Dispute Resolution Specialist

    4 days ago

    Mumbai, Maharashtra, India beBeeDisputeResolution Full time ₹ 16,90,000 - ₹ 26,15,000

    As a seasoned dispute resolution professional, you will oversee complex cases across India, advising internal business divisions and coordinating with external counsel.About the Role:Manage litigation matters before lower courts, High Courts, and the Supreme CourtHandle arbitration matters, including drafting responses and supporting negotiationsProvide...

  • Senior Legal Advisor

    2 days ago

    Mumbai, Maharashtra, India beBeedisputes Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    We are seeking an experienced legal professional to lead our dispute resolution efforts.

  • Tax Litigation and Dispute Resolution Expert

    5 days ago

    Mumbai, Maharashtra, India beBeeLitigation Full time ₹ 12,00,000 - ₹ 30,00,000

    About Us:We are a leading law firm in India, with a strong presence in Mumbai.Job Title:Litigation and Tax SpecialistTax Consultant - Litigation and AppealsIndirect Tax Professional - Dispute ResolutionResponsibilities:The role involves assisting clients during search, investigation, and audits. This includes preparing replies to show cause notices, meeting...

  • Senior Conflict Resolution Specialist

    1 day ago

    Mumbai, Maharashtra, India beBeeDispute Full time ₹ 9,00,000 - ₹ 15,00,000

    We are seeking a highly skilled Legal Associate to join our team.Administer disputes on an online platformProvide administrative and technical assistance to parties in the dispute resolution processManage dispute communication and assist in case managementSupport task coordination with neutralsHandle neutral empanelmentManage judicial requisitions and...

  • Disputes Counsel

    6 days ago

    Mumbai, Maharashtra, India Vahura Full time

    We are looking to connect with legal professionals with 8–10 years of post-qualification experience in dispute resolution and litigation.Location: Fort, MumbaiLanguage Requirement: Proficiency in spoken and written Marathi is essential.Key Responsibilities:1. Manage litigation across India, including matters before lower courts, High Courts, and the...

  • Disputes Counsel

    4 weeks ago

    Mumbai, Maharashtra, India Vahura Full time

    We are looking to connect with legal professionals with 8–10 years of post-qualification experience in dispute resolution and litigation. Location: Fort, Mumbai Language Requirement: Proficiency in spoken and written Marathi is essential. Key Responsibilities: 1. Manage litigation across India, including matters before lower courts, High Courts, and the...

  • Disputes Counsel

    4 days ago

    Mumbai, Maharashtra, India Vahura Full time

    We are looking to connect with legal professionals with 8–10 years of post-qualification experience in dispute resolution and litigation. Location: Fort, Mumbai Language Requirement: Proficiency in spoken and written Marathi is essential. Key Responsibilities: 1. Manage litigation across India, including matters before lower courts, High Courts, and the...