
Grievance Redressal Officer-ho
2 days ago
Job Category KMBL Degree Level Bachelor s Degree Role Grievance Redressal Officer Job Role Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations Suggest projects for improvement in Consumer Experience Operational Efficiency Digitization of Customer Journeys Driving Net Promoter Score NPS for the Nodal Office through best in class service recovery Establishing a culture across all customer channels viz Branch Banking Customer Experience Centre and Digital DIY for zero defect and first time right to drive reduction in service escalations 6 - 8 years of work experience in driving a Customer First agenda within Customer Service Business or Operations in a Retail distribution set up Strong domain knowledge of Consumer Banking products processes and technology Strong analytical skills to derive insights from data and create actionables thereof Excellent networking skills to build rapport and consultatively engage with Business and Functional Heads and Cross Functional Teams Exposure to working directly with Senior Management and Regulators in a high pressure and timeline oriented environment Excellent communication facilitation and presentation skills including proficiency in MS Office tools MS Excel and Powerpoint
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Grievance Redressal Officer-HO
1 day ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Limited Full timeJob DescriptionRole: Grievance Redressal OfficerJob Role- Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk.- Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations.- Suggest projects for improvement in...
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Urgent) Grievance Redressal
4 weeks ago
Mumbai, Maharashtra, India Snapmint Full timeJob DescriptionAbout Snapmint:Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle.India has over 300 million...
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Grievance Resolution Specialist
1 day ago
Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 20,00,000Job OverviewWe are seeking a seasoned professional to fill the role of Grievance Redressal Officer-HO.ResponsibilitiesReinstate consumer faith in our brand by resolving escalations efficiently.Collaborate with senior stakeholders to deliver timely and effective resolutions.Develop projects for enhancing consumer experience, operational efficiency, and...
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Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 12,00,000 - ₹ 18,00,000Regional Customer Experience ManagerThis role is responsible for overseeing the customer experience, hospitality, and grievance redressal process for homebuyers and customers across residential/commercial projects in assigned regions.Key Responsibilities:Enhance Customer Experience at all touchpoints consistentlyInfuse Hospitality elements across the journey...
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Regional Customer Experience Manager
3 days ago
Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 25,00,000Regional Customer Experience ManagerA seasoned professional is required to oversee the entire customer experience and grievance redressal process for a prestigious client.About the Role:The Regional Customer Excellence & Grievance Redressal Manager will be responsible for ensuring seamless customer interactions, incorporating hospitality elements throughout...
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Customer Service Lead
2 days ago
Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full timeWe are hiring on behalf of our Esteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.About the Role The Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal process...
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Customer Service Lead
3 days ago
Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full timeWe are hiring on behalf of our Esteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.About the RoleThe Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal process...
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Regional Customer Experience Manager
1 day ago
Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 16,00,000 - ₹ 21,50,000Customer Service Lead PositionWe are seeking a dedicated professional to oversee customer experience, hospitality and grievance redressal for homebuyers and customers across residential/commercial projects.Enhance Customer Experience at all touchpoints consistentlyInfuse Hospitality elements across the journey and through customer associationResponse...
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Business Development
8 hours ago
Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 20,00,000 - ₹ 24,50,000Customer Service Excellence ManagerOur esteemed organization has redefined the market through its commitment to ethics, transparency, and quality.The ideal candidate will oversee customer experience, hospitality, and grievance redressal for homebuyers and customers across residential/commercial projects.Responsibilities include:Handling escalated customer...
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Urgent Customer Service Lead
1 day ago
Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full timeWe are hiring on behalf of our Esteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.About the RoleThe Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal process...