Grievance Redressal Officer-ho
4 weeks ago
Job Category KMBL Degree Level Bachelor s Degree Role Grievance Redressal Officer Job Role Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations Suggest projects for improvement in Consumer Experience Operational Efficiency Digitization of Customer Journeys Driving Net Promoter Score NPS for the Nodal Office through best in class service recovery Establishing a culture across all customer channels viz Branch Banking Customer Experience Centre and Digital DIY for zero defect and first time right to drive reduction in service escalations 6 - 8 years of work experience in driving a Customer First agenda within Customer Service Business or Operations in a Retail distribution set up Strong domain knowledge of Consumer Banking products processes and technology Strong analytical skills to derive insights from data and create actionables thereof Excellent networking skills to build rapport and consultatively engage with Business and Functional Heads and Cross Functional Teams Exposure to working directly with Senior Management and Regulators in a high pressure and timeline oriented environment Excellent communication facilitation and presentation skills including proficiency in MS Office tools MS Excel and Powerpoint
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Grievance Redressal Officer-HO
4 weeks ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Limited Full timeJob DescriptionRole: Grievance Redressal OfficerJob Role- Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk.- Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations.- Suggest projects for improvement in...
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Customer Service Lead
4 weeks ago
Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full timeWe are hiring on behalf of our Esteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.About the Role The Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal process...
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Customer Service Lead
4 weeks ago
Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full timeWe are hiring on behalf of our Esteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.About the RoleThe Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal process...
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Regional Manager
2 days ago
Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWe are hiring on behalf of ourEsteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.About the RoleTheCustomer Excellence & Grievance Redressal - Regional Managerwill oversee overall customer experience, hospitality and end-to-end grievance redressal process for...
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Urgent Customer Service Lead
4 weeks ago
Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full timeWe are hiring on behalf of our Esteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.About the RoleThe Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal process...
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15h Left Customer Service Lead
4 weeks ago
Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full timeWe are hiring on behalf of our Esteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.About the RoleThe Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal process...
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Customer Service Lead
4 weeks ago
Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full timeWe are hiring on behalf of our Esteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.About the Role The Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal process...
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Customer Service Lead
4 weeks ago
Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full timeWe are hiring on behalf of our Esteemed Real Estate Client , a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality. About the Role The Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal...
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Customer Service Lead
4 weeks ago
Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full timeWe are hiring on behalf of our Esteemed Real Estate Client , a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality. About the Role The Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal...
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Customer Service Lead
4 weeks ago
Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full timeWe are hiring on behalf of our Esteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.About the RoleThe Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal process...
