Urgent Customer Service Lead

21 hours ago

Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full time
We are hiring on behalf of our Esteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.

About the Role

The Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal process for homebuyers and customers across residential/commercial projects in the assigned region. The role involves:

- Enhance Customer Experience at all touchpoints consistently
- Infuse Hospitality elements across the journey and through customer association
- Response management
- Grooming & Etiquette standard management reflection in all conversations & communications
- Addressing customer concerns as per CGRT Process flow
- Collaborating with internal departments to drive customer satisfaction and process excellence internally as well

Responsibilities

- Handle escalated customer grievances related to home purchases, project delivery, payment plans, documentation, post-possession services
- Work closely with Sales, CRM, Projects, and Legal departments to ensure timely resolution of complaints.
- Conduct trend analysis of customer feedback to identify recurring issues and recommend process improvements.
- Implement proactive measures to reduce complaint volumes and improve the overall homebuyer experience.
- Maintain detailed complaint logs, prepare periodic reports, and share insights with senior management for decision-making.
- Conduct periodic training for regional teams on customer grievance policies, escalation protocols, and customer service standards.

Qualifications

- 12-15+ years of experience in customer service, grievance redressal, or CRM roles
- Excellent communication, negotiation, and interpersonal skills with a customer-centric approach.
- Strong analytical and problem-solving capabilities with the ability to handle escalations effectively.
- Experience in handling regional-level operations and multi-project portfolios will be an added advantage.

Required Skills

- Customer service expertise
- Grievance redressal knowledge
- CRM software proficiency
- Strong communication skills
- Analytical skills

Pay range and compensation package

Competitive salary with performance-linked incentives. Opportunity to grow into Pan-India Grievance Management Leadership Roles as the organization scales.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

Regards,

Deepak

M: 98676 96869

E: deepak@fairgrowthindia.com

  • Customer Service Lead

    18 hours ago

    Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Customer Service LeadAbout the RoleWe are seeking an experienced and results-driven Customer Service Lead to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service officers to deliver exceptional customer experiences.Key ResponsibilitiesLead a team of customer service officers to...

  • Customer Service Lead

    5 days ago

    Mumbai, Maharashtra, India beBeecustomer Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title: Customer Service LeadWe are seeking a highly skilled and experienced Customer Service Lead to join our team.Job Description:In this role, you will be responsible for providing administrative support to customer service processes. This includes undertaking basic administrative tasks, ensuring that complete documentation is maintained either in...

  • Customer Relationship Manager

    7 hours ago

    Mumbai, Maharashtra, India beBeeCustomer Service Full time ₹ 15,00,000 - ₹ 17,50,000

    About the JobAt Coats, we are a world leader in thread manufacturing and structural components for apparel and footwear. We also pioneer innovative performance materials that cater to various product needs.Our trusted clients across the globe rely on us to deliver crucial, inventive, and sustainable solutions. We offer value-added products including apparel,...

  • Customer Service Delivery Lead

    3 days ago

    Mumbai, Maharashtra, India beBeeCustomerService Full time US$ 1,50,000 - US$ 5,00,000

    Job OverviewThe Customer Service Operations Manager role oversees the daily operations of the customer service team, ensuring high standards of customer support and implementing process improvements. This position plays a crucial part in enhancing the customer experience, maintaining service level agreements (SLAs), and leading a team of customer care...

  • Urgent: Customer Service Executive

    3 weeks ago

    Mumbai, Maharashtra, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full time

    Job DescriptionCustomer Service Executive (Voice Process)Consultancy:Vibrantzz Management ServicesLocation:Malad / PowaiSalary:1. Experienced: 27,000 - 42,000 in-hand2. Freshers: Up to 25,000 in-hand(Salary based on total years of experience and last drawn salary)About the Role:Are you passionate about customer service and looking for an exciting career in...

  • Customer Service Lead

    1 day ago

    Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full time

    We are hiring on behalf of our Esteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.About the Role The Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal process...

  • Customer Service Lead

    4 hours ago

    Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full time

    We are hiring on behalf of our Esteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.About the Role The Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal process...

  • Customer Service Lead

    2 hours ago

    Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full time

    We are hiring on behalf of our Esteemed Real Estate Client , a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality. About the Role The Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal...

  • Customer Service Team Lead

    2 days ago

    Mumbai, Maharashtra, India IGP Full time

    Job DescriptionWe are seeking a proactive and experienced Team Lead to manage our BLENDED PROCESS. The ideal candidate will oversee day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.Key Responsibilities:- Monitor daily volumes, response times, and customer satisfaction...

  • Urgent Customer Service Team Leader

    13 hours ago

    Mumbai, Maharashtra, India Dow Chemical Full time

    At Dow we believe in putting people first and were passionate about delivering integrity respect and safety to our customers our employees and the planet Our people are at the heart of our solutions They reflect the communities we live in and the world where we do business Their diversity is our strength Were a community of relentless problem solvers...