Urgent Customer Service Specialist

At Dow we believe in putting people first and were passionate about delivering integrity respect and safety to our customers our employees and the planet Our people are at the heart of our solutions They reflect the communities we live in and the world where we do business Their diversity is our strength Were a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective transform industries and shape the future Our purpose is simple - to deliver a sustainable future for the world through science and collaboration If youre looking for a challenge and meaningful role youre in the right place About you and this roleThe Customer Service Specialist acts as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow Provides solutions to the customer while managing operational needs and collaborating closely with functional partners Manufacturing Marketing Sales Supply Chain etc to meet company objectives Responsibilities Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers which are typically priority and foundational customers with a high degree of complexity Maintains a thorough knowledge of the businesses products businesses applications and service offerings Strengthens customer intimacy by developing solid relationships understanding customer needs and gathering market intelligence Coordinates activity at assigned customer accounts proactively address issues and implement solutions Maintains service levels according to business prioritization Differentiates between customer requirements and Dow capabilities choose the best cost effective solution Supports commercial strategies with Dow customers across multiple businesses Qualifications Education minimum bachelors degree Masters degree preferred Excellent communication skills SAP ECC user knowledge Continuous improvement mindset Benefits - What Dow offers youWe invest in you Dow invests in total rewards programs to help you manage all aspects of you your pay your health your life your future and your career You bring your background talent and perspective to work every day Dow rewards that commitment by investing in your total wellbeing Here are just a few highlights of what you would be offered as a Dow employee Equitable and market-competitive base pay and bonus opportunity across our global markets along with locally relevant incentives Benefits and programs to support your physical mental and emotional well-being to help you get the care you need when you need it Competitive retirement program that may include company-provided benefits savings opportunities financial planning and educational resources to help you achieve your long term financial-goals Become a Dow shareholder through various employee stock programs Opportunities to learn and grow through training and mentoring work experiences community involvement and team building Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs Global Paid Time Off PTO policies Paid time off for new parents birthing and non-birthing including adoptive and foster parents Paid time off to care for family members who are sick or injured Paid time off to support volunteering and Employee Resource Groups ERG participation Join our team we can make a difference together About Dow Chemical International Pvt LtdDow Chemical International Private Limited Dow India aims to be the most innovative sustainable inclusive customer-centric materials science company The company is committed to delivering the right solutions to its customers challenges With broadest technology sets spanning performance materials industrial intermediates and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments such as packaging infrastructure automobile and consumer care A Great Place to Work xc2 xae Certified company with approximately over 1000 employees its operations comprise of manufacturing sites innovation center established centers of excellence and commercial office As a responsible corporate the company supports its Corporate Social Responsibility program with technology expertise and employee volunteerism Dow India works with non-profit partners towards the empowerment of differently abled women and children in communities where it operates The company aims to redefine the societal blueprint by supporting holistic sustainability and circular economy initiatives As part of our dedication to the diversity of our workforce Dow is committed to equal opportunities in employment We encourage every employee to bring their whole self to work each day to not only deliver more value but also have a more fulfilling career Further information regarding Dow s equal opportunities is available on