Customer Service Specialist
7 days ago
Customer Service Specialist
Location: Mumbai
Your Move. We're Here to Help Them Make Theirs.
At Love Pangolin, we design travel wear for lives in motion. Flights, commutes, last-minute escapes—we make gear that's built to move. Now, we're looking for a Customer Service Specialist who's just as dynamic.
You'll be the first point of contact for our customers—helping them find the right fit, solving order issues, and turning every interaction into a reason to return.
What You'll Do:
- Handle customer queries via email, chat, and phone with warmth, speed, and clarity.
- Solve problems with empathy and efficiency—from sizing help to delivery issues.
- Collaborate with operations and warehouse teams to resolve order concerns.
- Own the post-purchase experience, ensuring customer delight and loyalty.
- Spot patterns, flag feedback, and help us get better with every drop.
What You Bring:
- 2–3 years in a customer support or CX role (bonus if it's in fashion, DTC, or lifestyle brands).
- Strong communication skills—clear, calm, and genuinely helpful.
- A proactive mindset and love for problem-solving.
- Experience with tools like Zendesk, Gorgias, or similar platforms.
- Flexibility to work across time zones when needed.
Nice to Have:
- An eye for design and detail—our customers care about both.
- Passion for great product experiences, not just quick fixes.
- A soft spot for smart travel wear (we won't judge if you're already a fan).
Why Join Us:
- Be part of a growing, design-driven brand that values clarity, motion, and thoughtfulness.
- Work with a team that's curious, minimalist, and always on the move.
- Get gear that works as hard as you do.
Sound like your kind of role?
Apply now. Let's make travel feel seamless, one customer at a time.
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