Customer Service Specialist

23 hours ago


Mumbai, Maharashtra, India D.B. Group Full time
We at D.B. Group America are looking for a Customer Service Specialist to join our RDC team based in Mumbai, supporting Air Import operations for the U.S. region.

We are seeking a proactive and detail-oriented individual who is passionate about delivering outstanding customer service. The ideal candidate should have strong experience in end-to-end Air Operations and possess excellent customer service skills. This role involves managing day-to-day operations, monitoring the status of all imports, and ensuring service delivery that consistently exceeds customer expectations.

If you are customer-focused, organized, and thrive in a fast-paced logistics environment, we'd love to hear from you.

Job Responsibilities:

- Manage day-to-day operational activities including handling customer inquiries, processing orders, tracking shipments, and resolving issues effectively.
- Coordinate with overseas offices/agents for approvals and to ensure smooth shipment movements.
- Ensure accuracy and completeness of information shared with customers.
- Liaise with vendors, customers, and stakeholders to ensure timely and efficient delivery of shipments.
- Prepare and review all necessary shipping documents such as Manifests, Delivery Orders, and related paperwork.
- Monitor shipment progress and provide timely updates to customers.
- Deliver excellent customer service by responding promptly to inquiries and addressing complaints with professionalism.
- Oversee vendor invoicing and ensure timely billing to customers and overseas offices.
- Maintain accurate records of all operational transactions, including orders, shipments, and billing.
- Collaborate with internal departments to ensure seamless coordination and workflow across functions.
- Ensure compliance with applicable international trade regulations and company policies.
- Identify opportunities to streamline processes and implement best practices to improve efficiency in operations and customer service.

Requirements:

- Minimum 8 years of experience in Air freight forwarding or logistics preferred
- Strong communication skills (written and verbal in English)
- Ability to work in a fast-paced, detail-oriented environment
- Willingness to work late shifts aligned with U.S. operations
- Proficient in MS Office (Excel, Outlook) and freight-related systems
- Team player with a problem-solving mindset

Preferred:

- Prior experience supporting U.S. operations from a shared service setup.
- Understanding of shipping documentation like B/L, ISF, Arrival Notices, etc.
- Hands-on experience with CargoWise
- Graduate degree in logistics, supply chain, or a related field.

  • Mumbai, Maharashtra, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Service Delivery SpecialistJob Description:This role involves working as a service delivery specialist to ensure client satisfaction and manage relationships with existing clients.You will be responsible for servicing security systems, troubleshooting, solving problems, and performing routine preventive maintenance on time according to company...


  • Navi Mumbai, Maharashtra, India Inspiroz Full time

    Customer Service SpecialistLocation: Navi Mumbai, GhansoliEmployment Type: Full-timeJob Overview:We are seeking a dedicated and professional Customer Service Specialist to join our team in Navi Mumbai. If you're passionate about helping people and thrive in a fast-paced environment, this is a great opportunity. You will be the primary point of contact for...


  • Mumbai, Maharashtra, India NIIT Full time

    Customer Service Specialist – Airoli, Mumbai???? Location: Airoli, Mumbai ???? Shift Timing: Night Shift (One-side cab provided) ???? Salary: ₹2.4 LPA ???? Experience: Freshers can apply ???? Mode: Voice Process OnlyJob Details-Handle customer calls, resolving queries in the first interaction-Meet SLAs for satisfaction, response time, and effort-Log...


  • Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 25,00,000 - ₹ 40,00,000

    Customer Service Specialist OpportunityWe are seeking a highly skilled and dedicated individual to join our team as a Customer Service Specialist. This role involves providing exceptional customer service through various communication channels, including inbound and outbound calls, emails, and other digital platforms.Key Responsibilities:Customer...


  • Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 15,00,000

    Job OverviewWe are seeking a highly skilled and motivated individual to join our customer service team as a Customer Support Specialist. The ideal candidate will possess excellent communication skills, be patient and friendly in demeanor, and have the ability to handle multiple calls simultaneously while maintaining a high level of productivity.


  • Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Direct Walk-in drive at TCS Mumbai on Saturday 30th Aug 2025, for Customer Service Specialist Time: 09:00 AM – 12:00 PM Job Role: Customer Service Specialist Location: Tata Consultancy Services Ltd, Intellion Square (TRIL IT4), A Wing, 1st Floor, Infinity IT Park, General A.K. Vaidya Marg, Malad (East), Mumbai - Please go through Norms and...


  • Mumbai, Maharashtra, India NIIT Full time

    Customer Service Specialist – Airoli, Mumbai Location: Airoli, Mumbai Shift Timing: Night Shift (One-side cab provided) Salary: ₹2.4LPA Experience: Freshers can apply Mode: Voice Process Only Job Details -Handle customer calls, resolving queries in the first interaction -Meet SLAs for satisfaction, response time, and effort -Log...


  • Mumbai, Maharashtra, India NIIT Full time

    Customer Service Specialist – Airoli, Mumbai Location: Airoli, Mumbai Shift Timing: Night Shift (One-side cab provided) Salary: ₹2.4LPA Experience: Freshers can apply Mode: Voice Process Only Job Details -Handle customer calls, resolving queries in the first interaction -Meet SLAs for satisfaction, response time, and effort -Log...


  • Mumbai, Maharashtra, India YourHappyLife Full time

    Customer Success & Sales Specialist – Onsite | Bandra West | Immediate Hire


  • Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 50,00,000 - ₹ 80,00,000

    Customer Service SpecialistThe role of a Customer Service Specialist involves managing customer orders, resolving complaints, and ensuring timely delivery of products.Key Responsibilities:Enrolment and Onboarding: Validate customer enrolment in our system, educate them on company policies and order placement procedures.Order Fulfillment: Manage the entire...