Customer Service Excellence Specialist

1 day ago


Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Service Excellence Specialist

We are seeking a highly skilled Customer Service Excellence Specialist to lead our customer-facing operations.

About the Role:

  • The ideal candidate will possess excellent communication and interpersonal skills, with a proven track record of delivering exceptional customer experiences.
  • They will be responsible for managing end-to-end customer interactions, providing guidance on available products and services, and building long-term relationships with valued clients.

Key Responsibilities:

  1. Develop and implement strategies to improve customer satisfaction and loyalty.
  2. Manage customer feedback, concerns, or complaints efficiently and professionally.
  3. Collaborate with internal stakeholders to ensure seamless customer experiences across all touchpoints.

Requirements:

  • Bachelor's degree in any discipline (preferably business or related field).
  • 2-4 years of experience in customer service, relationship management, or front-office roles.
  • Excellent written and verbal communication skills in English.
  • Pleasant personality with a customer-first attitude.
  • Proficiency in MS Office and CRM tools is a plus.

What We Offer:

  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package.
  • A chance to make a real impact on our customers' lives.


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