
Excellent Customer Service Specialist
21 hours ago
Customer Service Representative Opportunity
We are seeking a highly skilled and experienced professional to join our after sales service team. As a key member, you will be responsible for delivering exceptional customer satisfaction by troubleshooting problems, coordinating support technicians, and providing clear summary recommendations based on complaints.
Key Responsibilities:
- Troubleshoot issues via phone, WhatsApp, and in-person
- Coordinate the dispatch of support technicians and understand issue resolution requirements – parts and skills
- Follow-up to close complaints and delight customers
- Track sales of required parts for support
- Conduct regional service camps for repair and customer feedback
Requirements:
- Excellent communication and problem-solving skills
- Strong analytical and technical skills
- Ability to work in a fast-paced environment and meet deadlines
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a leading marine industry company
- Collaborative and dynamic work environment
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