Service Excellence Lead

Senior Service Operations ManagerOur organization is seeking a highly skilled and experienced Senior Service Operations Manager to lead our IT service operations team. The successful candidate will be responsible for ensuring that our IT services are delivered to the highest standard, aligned with customer expectations and defined service level agreements...

Job Opportunity:IT Service Quality Specialist.We are seeking a highly skilled IT Service Quality Specialist to lead our team in driving excellence in service delivery. This role is ideal for individuals with extensive years of experience in IT service management and a passion for process improvement.Key Responsibilities: Develop and maintain IT service...

Operational Excellence LeadWe are seeking an accomplished Operational Excellence Lead to drive the success of our operations team.Main Responsibilities:Coordinate operational functions, ensuring seamless and efficient delivery of services to clients.Supervise shift managers and teams, reviewing key performance indicators regularly and ensuring all team...

Job OverviewThe role of IT Service Delivery Manager is a strategic position that requires strong leadership and technical expertise to ensure seamless delivery of IT services across the organization.Main Responsibilities:Manage daily IT service operations to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Lead Incident, Problem,...

**IT Service Quality Manager Position**The primary objective of this role is to design and maintain IT service quality frameworks, policies, and Key Performance Indicators (KPIs) based on ITIL and continuous improvement methodologies. This will involve monitoring and analyzing service performance data to identify gaps and driving improvements using Lean Six...

Job Title: Service Excellence SpecialistJob Summary:As a Service Excellence Specialist, you will be responsible for providing exceptional customer service to our clients. You will be the primary point of contact for customers and will work closely with internal teams to resolve any issues that may arise.Key Responsibilities:Manage customer interactions...

Customer Service Representative OpportunityWe are seeking a highly skilled and experienced professional to join our after sales service team. As a key member, you will be responsible for delivering exceptional customer satisfaction by troubleshooting problems, coordinating support technicians, and providing clear summary recommendations based on...

Opportunity to work with a global LeaderOpportunity to be a part of dynamic, growth-oriented environmentAbout Our ClientThis organization is a global leader in the chemicals and materials industry, specializing in the production of polymers, advanced plastics, and petrochemicals that are used in everyday applications across packaging, automotive,...

Delivering exceptional IT service quality is vital to our organization.Define and maintain frameworks for measuring IT service quality based on best practices from ITIL and continuous improvement methodologies.Monitor performance data to identify gaps, and utilize Lean Six Sigma techniques to drive improvements.Ensure alignment of customer success metrics...

Process Excellence LeadThis is a senior leadership role responsible for leading the journey of process excellence and strategic process improvement projects.The ideal candidate will have a strong background in process development, implementation, and assessment, with experience in Lean and Six Sigma methodologies.The role involves working closely with...