Service Excellence Specialist

1 day ago


Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 1,20,000 - ₹ 3,50,000

Job Title: Service Excellence Specialist

Job Summary:

As a Service Excellence Specialist, you will be responsible for providing exceptional customer service to our clients. You will be the primary point of contact for customers and will work closely with internal teams to resolve any issues that may arise.

Key Responsibilities:
  • Manage customer interactions through email, phone, and other communication channels.
  • Respond to customer inquiries in a timely and professional manner.
  • Escalate complex issues to senior team members as needed.
  • Collaborate with internal teams to resolve customer complaints and concerns.
  • Identify opportunities for process improvements and make recommendations to management.
Requirements:
  • Bachelor's degree in Business Administration or related field.
  • Minimum 2 years of experience in customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Fluency in English (verbal and written).
Benefits:

We offer a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional growth and development.



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