Regional Manager

20 hours ago

Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are hiring on behalf of our
Esteemed Real Estate Client
, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.

About the Role

The
Customer Excellence & Grievance Redressal - Regional Manager
will oversee overall customer experience, hospitality and end-to-end grievance redressal process for homebuyers and customers across residential/commercial projects in the assigned region. The role involves:

  • Enhance Customer Experience at all touchpoints consistently
  • Infuse Hospitality elements across the journey and through customer association with L&T
  • Response management
  • Grooming & Etiquette standard management reflection in all conversations & communications
  • Addressing customer concerns as per CGRT Process flow
  • Collaborating with internal departments to drive customer satisfaction and process excellence internally as well

Responsibilities

  • Handle escalated customer grievances related to home purchases, project delivery, payment plans, documentation, post-possession services
  • Work closely with Sales, CRM, Projects, and Legal departments to ensure timely resolution of complaints.
  • Ensure processes comply with RERA guidelines, company policies, and customer-centric best practices.
  • Conduct trend analysis of customer feedback to identify recurring issues and recommend process improvements.
  • Implement proactive measures to reduce complaint volumes and improve the overall homebuyer experience.
  • Maintain detailed complaint logs, prepare periodic reports, and share insights with senior management for decision-making.
  • Conduct periodic training for regional teams on customer grievance policies, escalation protocols, and customer service standards.

Qualifications

  • 12-15+ years of experience in customer service, grievance redressal, or CRM roles
  • Knowledge of real estate regulations (RERA), project lifecycle, and customer journey in residential sales.
  • Proficiency in CRM software (Salesforce/SFDC preferred) and MS Office tools.
  • Excellent communication, negotiation, and interpersonal skills with a customer-centric approach.
  • Strong analytical and problem-solving capabilities with the ability to handle escalations effectively.
  • Experience in handling regional-level operations and multi-project portfolios will be an added advantage.

Required Skills

  • Customer service expertise
  • Grievance redressal knowledge
  • CRM software proficiency
  • Strong communication skills
  • Analytical skills

Pay range and compensation package

Competitive salary with performance-linked incentives. Opportunity to grow into Pan-India Grievance Management Leadership Roles as the organization scales.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

  • Regional Manager

    2 days ago

    Mumbai, Maharashtra, India Fia Technology Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position Title: Regional Manager (West) FI Sales Location: [Mumbai]Department: Sales – Financial InclusionReports To: National Sales HeadRole Overview:The Regional Manager – FI Sales will be responsible for leading FIA's Financial Inclusion business in the assigned region. This role involves developing and executing sales strategies, expanding FIA's...

  • Regional Manager

    3 days ago

    Mumbai, Maharashtra, India TATA CAPITAL Full time

    Job Purpose Manage the remedial legal process and be an integral part of the collections function at the regional level so as to accelerate the collection process ResponsibilitiesCore Responsibilities Handle legal matters for collections in the assigned region state by working along with regional collection teams to recover dues from chronic NPA cases...

  • Regional Manager

    3 weeks ago

    Mumbai, Maharashtra, India Interior Company Full time

    Job DescriptionOverview:Interior Company is a subsidiary of Square Yards Indias largest real estate platform. Square Yards is Indias top-notch seller of new homes with offices in 30 Cities across 9 countries. Run by a group of talented professionals driven by the passion for interior designing, a frenzy for art and aesthetics and large doses of caffeine...

  • Regional Manager

    2 days ago

    Mumbai, Maharashtra, India Interior Company Full time US$ 90,000 - US$ 1,20,000 per year

    Overview:Interior Company is a subsidiary of Square Yards – India's largest real estate platform. Square Yards is India's top-notch seller of new homes with offices in 30 Cities across 9 countries. Run by a group of talented professionals driven by the passion for interior designing, a frenzy for art and aesthetics and large doses of caffeine running in...

  • Regional Operations Manager

    2 days ago

    Mumbai, Maharashtra, India AVTEL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesOverseeing and managing the day-to-day operations of all locations within the region, ensuring smooth functioning and adherence to operational guidelines.Leading and motivating regional teams, providing guidance, mentorship, and support.Formulating and executing regional operational plans, aligning with company objectives and customer...

  • Regional Whs Manager, Regional Manager Whs

    5 days ago

    Mumbai, Maharashtra, India Amazon Full time

    At Amazon here is an opportunity for highly talented bright and driven people to create history If you would like to be a part of the team this is your chance The Regional EHS Manager will lead Amazon Fulfillment s EHS operations across multiple fulfillment centers in each of the regions in India We are looking for strong leaders who are passionate...

  • Regional Manager

    55 minutes ago

    Mumbai, Maharashtra, India Mahindra & Mahindra Limited Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Responsibilities & Key Deliverables "Sales Execution and Target Achievement:- Develop and implement sales plans and strategies for achieving regional sales targets through the channel partner network in residential and commercial segment- Support BD Managers in their efforts to assist channel partners with lead generation, customer acquisition, and closing...

  • Regional Sales Manager

    2 days ago

    Mumbai, Maharashtra, India Tritech Gas Detectors Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Regional Sales Manager – IndoreLocation: Indore, Madhya PradeshCompany: TritechExperience Required: 5+ years in industrial or B2B salesTritechis a leading provider of advanced gas detection solutions, committed to protecting lives and the environment. We are looking for aRegional Sales Managerto drive growth, lead a high-performing team, and strengthen...

  • Regional Product Manager

    1 week ago

    Mumbai, Maharashtra, India Team Computers Full time

    Position: Regional Product Manager - HPELocation: MumbaiIndustry: IT ServicesExperience Required: YrsNo. of opening: 1We have an Opening for Regional Product Manager - HPEJob Description:•(KRA/KPI's) for Regional Product Manager - HPE - Entire HPE Portfolio Server Storage and Networking, DCOpportunities and lead generation from VendorsTarget Setting with...

  • Regional Product Manager

    1 week ago

    Mumbai, Maharashtra, India Team Computers Full time

    Position: Regional Product Manager - LenovoLocation: MumbaiIndustry: IT Hardware & NetworkingExperience Required: 7 to 10 yrWe have an Opening for Regional Product Manager - LenovoMin year of Exp:- 7 to 10 yrNo. of opening: 1Location :- MumbaiJob Description:•(KRA/KPI's) for Regional Product Manager - Lenovo - Entire Lenovo Portfolio (ISG/CSG)Opportunities...