Regional Manager

10 hours ago

Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are hiring on behalf of our
Esteemed Real Estate Client
, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.

About the Role

The
Customer Excellence & Grievance Redressal - Regional Manager
will oversee overall customer experience, hospitality and end-to-end grievance redressal process for homebuyers and customers across residential/commercial projects in the assigned region. The role involves:

  • Enhance Customer Experience at all touchpoints consistently
  • Infuse Hospitality elements across the journey and through customer association with L&T
  • Response management
  • Grooming & Etiquette standard management reflection in all conversations & communications
  • Addressing customer concerns as per CGRT Process flow
  • Collaborating with internal departments to drive customer satisfaction and process excellence internally as well

Responsibilities

  • Handle escalated customer grievances related to home purchases, project delivery, payment plans, documentation, post-possession services
  • Work closely with Sales, CRM, Projects, and Legal departments to ensure timely resolution of complaints.
  • Ensure processes comply with RERA guidelines, company policies, and customer-centric best practices.
  • Conduct trend analysis of customer feedback to identify recurring issues and recommend process improvements.
  • Implement proactive measures to reduce complaint volumes and improve the overall homebuyer experience.
  • Maintain detailed complaint logs, prepare periodic reports, and share insights with senior management for decision-making.
  • Conduct periodic training for regional teams on customer grievance policies, escalation protocols, and customer service standards.

Qualifications

  • 12-15+ years of experience in customer service, grievance redressal, or CRM roles
  • Knowledge of real estate regulations (RERA), project lifecycle, and customer journey in residential sales.
  • Proficiency in CRM software (Salesforce/SFDC preferred) and MS Office tools.
  • Excellent communication, negotiation, and interpersonal skills with a customer-centric approach.
  • Strong analytical and problem-solving capabilities with the ability to handle escalations effectively.
  • Experience in handling regional-level operations and multi-project portfolios will be an added advantage.

Required Skills

  • Customer service expertise
  • Grievance redressal knowledge
  • CRM software proficiency
  • Strong communication skills
  • Analytical skills

Pay range and compensation package

Competitive salary with performance-linked incentives. Opportunity to grow into Pan-India Grievance Management Leadership Roles as the organization scales.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

  • Regional Manager

    2 days ago

    Mumbai, Maharashtra, India Fia Technology Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position Title: Regional Manager (West) FI Sales Location: [Mumbai]Department: Sales – Financial InclusionReports To: National Sales HeadRole Overview:The Regional Manager – FI Sales will be responsible for leading FIA's Financial Inclusion business in the assigned region. This role involves developing and executing sales strategies, expanding FIA's...

  • Regional Manager

    3 weeks ago

    Mumbai, Maharashtra, India TATA CAPITAL Full time

    Job Purpose Manage the remedial legal process and be an integral part of the collections function at the regional level so as to accelerate the collection process ResponsibilitiesCore Responsibilities Handle legal matters for collections in the assigned region state by working along with regional collection teams to recover dues from chronic NPA cases...

  • Regional Manager

    6 days ago

    Mumbai, Maharashtra, India Seven Hiring Full time ₹ 88,800 - ₹ 11,00,000 per year

    Job Title: Regional HeadLocation: MumbaiRole Overview:Seeking a dynamic Regional Head to drive sponsorship sales and lead operations across multiple states. The role focuses on sales, community development, and regional leadership to create impactful programs for senior citizens.Key Responsibilities:Drive sponsorship sales & manage client relationships.Lead...

  • Regional Operations Manager

    2 days ago

    Mumbai, Maharashtra, India AVTEL Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesOverseeing and managing the day-to-day operations of all locations within the region, ensuring smooth functioning and adherence to operational guidelines.Leading and motivating regional teams, providing guidance, mentorship, and support.Formulating and executing regional operational plans, aligning with company objectives and customer...

  • Regional Whs Manager, Regional Manager Whs

    4 weeks ago

    Mumbai, Maharashtra, India Amazon Full time

    At Amazon here is an opportunity for highly talented bright and driven people to create history If you would like to be a part of the team this is your chance The Regional EHS Manager will lead Amazon Fulfillment s EHS operations across multiple fulfillment centers in each of the regions in India We are looking for strong leaders who are passionate...

  • Regional Sales Manager

    15 hours ago

    Mumbai, Maharashtra, India Tata Capital Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Key Responsibilities:1. Sales Leadership & Strategy* Own and drive education loan disbursement targets for the assigned region.* Develop and execute regional sales plans aligned with organizational goals.* Analyze regional performance data and market trends to inform strategies.* Identify high-potential markets and scale operations accordingly.2. Team &...

  • Regional Sales Manager

    2 days ago

    Mumbai, Maharashtra, India Tritech Gas Detectors Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Regional Sales Manager – IndoreLocation: Indore, Madhya PradeshCompany: TritechExperience Required: 5+ years in industrial or B2B salesTritechis a leading provider of advanced gas detection solutions, committed to protecting lives and the environment. We are looking for aRegional Sales Managerto drive growth, lead a high-performing team, and strengthen...

  • Regional Manager

    4 weeks ago

    Mumbai, Maharashtra, India Amazon Full time

    Amazon is currently looking to hire an experienced Manager - Real Estate to join the team and play a critical role in supporting all property acquisition activity across Amazon s India Network Regular Pan- India travel will be require and this role reports to the Sr Manager - Real Estate In this role you will support the India team to ensure the timely...

  • Regional Commercial Manager

    2 days ago

    Mumbai, Maharashtra, India Titan Company Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are currently seeking a highly skilled Regional Commercial Manager to join our team at Titan. As the Regional Commercial Manager, you will be responsible for overseeing the financial aspects of our jewellery business in the region. This includes analyzing financial data, developing budgets, and implementing strategies to drive profitability.Key...

  • Regional Sales Manager

    6 days ago

    Mumbai, Maharashtra, India Ecmat Full time ₹ 14,40,000 - ₹ 19,20,000 per year

    Regional Sales Manager - Western Region:Regional Sales Manager for Hydraulic Cylinders in Western India to drives sales, build customer relationships, and develops strategies to meet sales targets and market share objectives for hydraulic cylinder products within the region your Key responsibilities include market analysis, competitor tracking, reporting,...