Customer Grievance Specialist

6 days ago

Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 10,00,000

Job Overview:

This role entails handling and resolving escalated customer grievances in a timely and empathetic manner.

Key Responsibilities:

  • Serve as the primary contact for handling escalated customer issues across all communication channels.
  • Analyze customer complaints by engaging with relevant departments.
  • Conduct thorough root cause analysis and recommend corrective actions.
  • Ensure timely resolution of cases while maintaining high levels of empathy and professionalism.
  • Keep customers informed with clear updates throughout the resolution process.
  • Maintain detailed records of escalation cases, actions taken, and outcomes.
  • Work with internal stakeholders to identify trends and propose improvements.

Requirements:

  • Strong communication and problem-solving skills.
  • Ability to work under pressure and meet deadlines.
  • Excellent analytical skills.
  • Professional demeanor.

We strive to provide a dynamic and supportive work environment where employees can grow professionally. If you are passionate about delivering exceptional customer service and have a strong desire to make a positive impact, consider joining us today

  • Grievance Resolution Specialist

    6 days ago

    Mumbai, Maharashtra, India beBeeGrievance Full time ₹ 9,00,000 - ₹ 12,00,000

    \We're seeking a skilled Grievance Resolution Specialist to handle employee and stakeholder concerns with professionalism, discretion, and care.\\The ideal candidate will be the go-to person for grievance management, playing a key part in maintaining a transparent, compliant, and supportive work environment.\\This role requires strong conflict resolution and...

  • Customer Experience and Grievance Resolution Lead

    1 week ago

    Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 12,00,000 - ₹ 18,00,000

    Regional Customer Experience ManagerThis role is responsible for overseeing the customer experience, hospitality, and grievance redressal process for homebuyers and customers across residential/commercial projects in assigned regions.Key Responsibilities:Enhance Customer Experience at all touchpoints consistentlyInfuse Hospitality elements across the journey...

  • Grievance Handling Specialist

    8 hours ago

    Navi Mumbai, Maharashtra, India Searchbourne Consulting Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    The role involves handling customer grievances via IGMS, Bima Bharosa, Ombudsman, and other regulatory touchpoints, ensuring timely resolution, compliance with IRDA guidelines, and working closely with functions like claims, underwriting, and legal.

  • Grievance - Manager - L3

    3 days ago

    Mumbai, Maharashtra, India Kotak Life Insurance Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Managing customer grievances received from all touchpoints and strict adherence to the Regulatory Internal TATsEnsuring adherence to quality parameters laid for grievance handlingData ReconciliationRisk and Compliance managementManagingSenior Management EscalationsManaging Social Media EscalationManaging Banking Partners and Internal StakeholdersEnd toEnd...

  • Grievance Resolution Specialist

    6 days ago

    Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 20,00,000

    Job OverviewWe are seeking a seasoned professional to fill the role of Grievance Redressal Officer-HO.ResponsibilitiesReinstate consumer faith in our brand by resolving escalations efficiently.Collaborate with senior stakeholders to deliver timely and effective resolutions.Develop projects for enhancing consumer experience, operational efficiency, and...

  • Customer Support Specialist

    1 week ago

    Mumbai, Maharashtra, India beBeeCustomerSupport Full time US$ 6,00,000 - US$ 12,00,000

    Job OpportunityWe are seeking a Customer Support Specialist to join our team.This role involves resolving customer complaints and grievances in a professional and empathetic manner. You will be responsible for investigating issues, identifying root causes, and delivering effective solutions. Close coordination with internal teams is essential to achieve this...

  • Grievance Redressal Officer-HO

    6 days ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Limited Full time

    Job DescriptionRole: Grievance Redressal OfficerJob Role- Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk.- Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations.- Suggest projects for improvement in...

  • Grievance Redressal Officer-ho

    7 days ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Full time

    Job Category KMBL Degree Level Bachelor s Degree Role Grievance Redressal Officer Job Role Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations...

  • Regional Customer Experience Manager

    16 hours ago

    Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 17,50,000 - ₹ 21,25,000

    Job OverviewWe are hiring a customer experience specialist who will oversee overall customer satisfaction, hospitality, and end-to-end grievance redressal process for homebuyers and customers across residential/commercial projects in the assigned region. The role involves:Enhancing customer satisfaction at all touchpoints consistentlyInfusing hospitality...

  • Lead Customer Service

    6 days ago

    Mumbai, Maharashtra, India beBeeCustomerExperience Full time ₹ 1,20,00,000 - ₹ 1,80,00,000

    Job Title: Customer Experience and Grievance Resolution Manager The role of a Customer Experience and Grievance Resolution Manager is crucial in ensuring that customers have a positive experience with our company. This individual will oversee the overall customer experience, hospitality, and end-to-end grievance redressal process for homebuyers and...