Grievance - Manager - L3

6 days ago


Mumbai, Maharashtra, India Kotak Life Insurance Full time ₹ 6,00,000 - ₹ 12,00,000 per year
  • Managing customer grievances received from all touchpoints and strict adherence to the Regulatory Internal TATs
  • Ensuring adherence to quality parameters laid for grievance handling
  • Data Reconciliation
  • Risk and Compliance management
  • ManagingSenior Management Escalations
  • Managing Social Media Escalation
  • Managing Banking Partners and Internal Stakeholders
  • End toEnd management of Grievance function as a whole

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