Help Desk Analyst

4 weeks ago


Bengaluru, Karnataka, India Toast Full time

Job Summary

We are seeking a highly skilled Help Desk Analyst to join our team at Toast. As a Help Desk Analyst, you will provide exceptional technical support to our staff members, ensuring they have the tools and resources they need to succeed.

Key Responsibilities

  • Identify and diagnose technical issues and provide timely solutions
  • Configure computers, create accounts, and facilitate IT training to new employees
  • Document and modify technical solutions, processes, and procedures
  • Field and log multi-channel technical requests and issues
  • Advise users on the appropriate course of action
  • Monitor issues from start to resolution
  • Troubleshoot various SaaS Systems
  • Work on an after-hours support rotation (additional compensation provided)
  • Install and configure new hardware, software, and peripherals
  • Escalate unresolved problems to a higher level of support

Requirements

  • 1-2 years of customer service experience
  • 1-2 years of hardware/desktop support experience
  • Curiosity and enthusiasm for new technology
  • Personable, friendly, and outgoing - a people person that loves helping customers
  • Proven ability to multitask and change priorities as needed
  • Excellent communication skills; both written and verbal
  • Adaptable - with Toast's hyper-growth, you must be flexible to the changing landscape

Bonus Requirements

  • 1-2 years of technical support experience in a fast-paced environment
  • Experience in supporting Mac OS and Windows OS
  • Experience with Google Admin & Google Suite
  • Experience with a ServiceNow or other ITIL-focused ticketing systems
  • Previous experience with any of the following SaaS: Office 365, Okta, Slack, Zoom Jamf, or KACE
  • Basic networking experience (Meraki, TCP/IP, LAN, WAN, etc.)
  • Technical writing experience

About Toast

We are a rapidly growing company that's revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver unique guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support.

Why Work at Toast?

We are Toasters, and we are passionate about empowering the restaurant community to delight guests, do what they love, and thrive. We believe that diversity, equity, and inclusion are baked into our recipe for success. Our employees are our secret ingredient, and when they are powered to succeed, Toast succeeds.

How to Apply

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.


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