Help Desk Analyst

4 weeks ago


Bengaluru, Karnataka, India Toast Full time

Job Summary

We are seeking a highly skilled Help Desk Analyst to join our team at Toast. As a Help Desk Analyst, you will provide exceptional technical support to our staff members, ensuring they have the tools and resources they need to succeed.

Key Responsibilities

  • Identify and diagnose technical issues and provide timely solutions
  • Configure computers, create accounts, and facilitate IT training to new employees
  • Document and modify technical solutions, processes, and procedures
  • Field and log multi-channel technical requests and issues
  • Advise users on the appropriate course of action
  • Monitor issues from start to resolution
  • Troubleshoot various SaaS systems
  • Work on an after-hours support rotation (additional compensation provided)
  • Install and configure new hardware, software, and peripherals
  • Escalate unresolved problems to a higher level of support

Requirements

  • 1-2 years of customer service experience
  • 1-2 years of hardware/desktop support experience
  • Curiosity and enthusiasm for new technology
  • Personable, friendly, and outgoing - a people person that loves helping customers
  • Proven ability to multitask and change priorities as needed
  • Excellent communication skills; both written and verbal
  • Adaptable - with Toast's hyper-growth, you must be flexible to the changing landscape

Bonus Requirements

  • 1-2 years of technical support experience in a fast-paced environment
  • Experience in supporting Mac OS and Windows OS
  • Experience with Google Admin & Google Suite
  • Experience with a ServiceNow or other ITIL-focused ticketing systems
  • Previous experience with any of the following SaaS: Office 365, Okta, Slack, Zoom, Jamf, or KACE
  • Basic networking experience (Meraki, TCP/IP, LAN, WAN, etc.)
  • Technical writing experience

About Toast

We are a rapidly growing company that's revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver unique guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support.

Our Culture

We are Toasters, and we are passionate about creating an inclusive and diverse work environment. We believe that our employees are our secret ingredient, and when they are empowered to succeed, Toast succeeds. We are committed to creating an accessible and inclusive hiring process and strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.


  • Help Desk Analyst

    4 weeks ago


    Bengaluru, Karnataka, India Toast Full time

    Job SummaryWe are seeking a highly skilled Help Desk Analyst to join our team at Toast. As a Help Desk Analyst, you will provide exceptional technical support to our staff members, ensuring they have the tools and resources they need to succeed.Key ResponsibilitiesIdentify and diagnose technical issues and provide timely solutionsConfigure computers, create...

  • Help Desk Specialist

    2 weeks ago


    Bengaluru, Karnataka, India Toast Full time

    Help Desk Analyst RoleWe're revolutionizing the restaurant industry with technology and an unwavering commitment to customer success.Job Overview: As a Help Desk Analyst, you'll provide 1st and 2nd level support to Toast staff members, focusing on a primarily Mac OS environment and a small fleet of Windows computers.Key Responsibilities:Identify and diagnose...


  • Bengaluru, Karnataka, India Toast Full time

    Job Title: Help Desk Support SpecialistAbout Us:Toast is a rapidly growing company that's revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver unique guest experiences through our platform that combines...

  • Help Desk Specialist

    3 weeks ago


    Bengaluru, Karnataka, India NEC Full time

    Job DescriptionAs a Technical Support Professional, you will be required to provide technical assistance to internal staff and customers. Key responsibilities include managing service desk operations, working within contracted SLAs, and delivering best-in-class services to customers. You will be responsible for logging all calls received via email, phone,...


  • Bengaluru, Karnataka, India ELV Projects Full time

    As a Help Desk Executive at ELV Projects, you will play a key role in providing exceptional customer service and support to our clients. Your primary responsibility will be to coordinate between the Association/Flat Owners and Facility Operations Manager/Property Manager across all ELV properties. This is a challenging and rewarding position that requires...

  • Help Desk Specialist

    2 weeks ago


    Bengaluru, Karnataka, India GLYMPSE Human Capital Services Full time

    Technical Support Representative Job DescriptionWe are seeking a skilled and patient Technical Support Representative to join our team at GLYMPSE Human Capital Services. As a Technical Support Representative, you will be responsible for providing exceptional customer service by assisting customers with technical issues and answering their questions about our...


  • Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Tata Consultancy Services is a renowned leader in the technology sector, driving innovation and growth through collaboration with young talent like you.We are seeking a skilled Help Desk Support Professional to join our team in Bangalore, India. This exciting opportunity offers a competitive salary range of ₹800,000 - ₹1,200,000 per annum, depending on...


  • Bengaluru, Karnataka, India AtkinsRéalis Full time

    Job SummaryThe Global Service Desk is the central point of contact for AtkinsRéalis end-users reporting Incidents (disruptions or potential disruptions in service availability or quality) and provides first line support or guidance regarding products and services provided by Group IS.The Service Desk provides multi-lingual English + one other language...


  • Bengaluru, Karnataka, India AtkinsRéalis Full time

    Job SummaryThe Global Service Desk at AtkinsRéalis is the central point of contact for end-users reporting incidents and provides first-line support for IT services. As a Service Desk Analyst, you will be the main face of IT service delivery, driving continuous improvements and providing multi-lingual support for English and French-speaking users.Key...


  • Bengaluru, Karnataka, India AtkinsRéalis Full time

    About the RoleWe are seeking an experienced Global Service Desk Analyst to join our team at AtkinsRéalis. As a key member of our Global Service Desk, you will be the primary point of contact for end-users reporting incidents and providing first-line support for IT-related issues.Key Responsibilities:Provide technical support for internal and external...


  • Bengaluru, Karnataka, India MoEngage Inc. Full time

    MoEngage Inc. is a leading provider of marketing technology solutions that empower brands to redefine customer engagement in the mobile era. As a Senior Deal Desk Analyst, you will play a critical role in supporting the sales and customer success teams by ensuring accurate quote execution, reviewing deals for accurate terms and billing information, and...


  • Bengaluru, Karnataka, India AtkinsRéalis Full time

    Job DescriptionWe're AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Our teams are proud to deliver on some of the most prestigious projects across the world. It's thanks to our talented people and their diverse thinking, expertise, and knowledge.As a Service Desk Analyst, you'll be the main face of IT Service provided...

  • Pricing Analyst

    2 weeks ago


    Bengaluru, Karnataka, India Extreme Networks Full time

    About the Role:Pricing Analyst – Global Pricing and Deal Desk Team MemberThe Global Pricing and Deal Desk team at Extreme Networks is seeking a skilled Pricing Analyst to join our team. As a Pricing Analyst, you will play a key part in developing and executing pricing analysis that drives profitability and competitive positioning. You will review and...


  • Bengaluru, Karnataka, India Rubrik Full time

    Job SummaryThe Service Desk Analyst II role is part of the onsite management team, responsible for delivering desktop managed service outcomes, including ticketing systems, emails, and slack channels. The successful candidate will provide customer engagement, report escalations, and proactive continuous improvement.Key responsibilities include acting as a...


  • Bengaluru, Karnataka, India AtkinsRéalis Full time

    Job Title: Global Service Desk IT Support SpecialistJob Description:We are seeking a highly skilled and experienced Global Service Desk IT Support Specialist to join our team at AtkinsRéalis. As a key member of our Global Service Desk, you will be responsible for providing multi-lingual first-line IT support to our end-users across the...


  • Bengaluru, Karnataka, India NTT DATA Full time

    About the RoleWe are seeking a highly skilled Senior Associate Deal Desk Analyst to join our team at NTT DATA. As a key member of our sales and technical delivery team, you will be responsible for supporting the construction of non-standard deals, ensuring that they are correctly constructed and that teams have the best pricing to maximize revenue.Key...


  • Bengaluru, Karnataka, India Universal HR Solutions Full time

    Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team at Universal HR Solutions. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to clients.Key Responsibilities:Perform customer support to clients via telephone, chat, email, or tickets.Provide Level 2 triage and...


  • Bengaluru, Karnataka, India Rubrik Full time

    Job OverviewThe Service Desk Analyst II role is a critical component of our onsite management team, responsible for delivering end-user facing services and ensuring seamless technical support for our staff. As a member of this team, you will be the primary point of contact for IT-related issues and queries, providing timely and effective solutions to...


  • Bengaluru, Karnataka, India AtkinsRéalis Full time

    Job DescriptionWe are seeking a skilled Global Service Desk Analyst to join our team at AtkinsRéalis. As a key member of our IT department, you will be responsible for providing first-line technical support to our users, resolving incidents and service requests in a timely and efficient manner.Key Responsibilities:Provide technical support to internal and...


  • Bengaluru, Karnataka, India NTT DATA Full time

    Job DescriptionMake an impact at NTT DATAKey ResponsibilitiesAct as a Subject Matter Expert on carrier services competitive positioningSupport sales and technical delivery teams as the primary point of contactConstruct non-standard deals and ensure correct constructionSupport teams in achieving best pricing to maximize revenueAddress contract details for...