Help Desk Specialist

2 weeks ago


Bengaluru, Karnataka, India GLYMPSE Human Capital Services Full time
Technical Support Representative Job Description

We are seeking a skilled and patient Technical Support Representative to join our team at GLYMPSE Human Capital Services. As a Technical Support Representative, you will be responsible for providing exceptional customer service by assisting customers with technical issues and answering their questions about our software.

  1. Initial Software Installation

Provide step-by-step instructions to customers on how to install our software on their machines and start using it for the first time.

  1. Troubleshooting and Problem-Solving

Help customers troubleshoot technical issues they encounter while using the software and offer actionable tips to resolve the problems.

  1. Document Provision

Send technical documentation to customers who have lost or misplaced their original copies.

  1. Escalation and Remote Support

Refer complex cases to senior analysts or support technicians and assume remote control over customers' computers when necessary to resolve issues.

  1. Hardware Recommendations

Make hardware recommendations to customers whose machines cannot support our software.



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