Service Desk Support Specialist

4 weeks ago


Bengaluru, Karnataka, India MACOM Full time

MACOM Technology Solutions is seeking a highly skilled Service Desk Administrator to provide exceptional IT support to our international offices. As a key member of our Global IT team, you will be responsible for delivering a broad range of IT services, including troubleshooting, remote support, and process improvement.

Key Responsibilities:

  • Troubleshoot and resolve user issues through remote diagnostic techniques and effective communication
  • Provide timely and professional support to international leaders and their teams
  • Record and escalate issues to Tier 3 as needed
  • Develop and document process improvements to enhance IT service delivery

Requirements:

  • 3+ years of IT support experience, preferably in a help desk environment
  • Strong English verbal and written communication skills
  • Experience working with help desk management systems and IT service management tools
  • Technical knowledge across a broad range of technologies and IT systems

Preferred Qualifications:

  • BSc/BA/Diploma in IT, Computer Science, or equivalent field
  • Experience with printer management, iPhone and Android OS configuration, and Macintosh support
  • Understanding of engineering applications, business applications, and Microsoft Intune

About MACOM:

MACOM is an Equal Opportunity Employer committed to diversity and inclusion. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status, or veteran status.



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