Service Desk Operations Specialist

2 weeks ago

Bengaluru, Karnataka, India AtkinsRéalis Full time

Job Title: Service Desk Operations Specialist


Job Summary: We are seeking a skilled Service Desk Operations Specialist to join our team at AtkinsRéalis. As a key member of our Global Service Desk, you will provide first-line support to our end-users, ensuring prompt and effective resolution of IT Incidents and Service Requests.


Key Responsibilities:



  • Provide multi-lingual English + French support for IT Incidents and Service Requests
  • Identify, troubleshoot, and resolve IT support issues using defined troubleshooting scripts and best practices
  • Excellent communication skills and customer focus
  • Ability to build and maintain efficient working relationships in a team-based environment
  • Strong trouble shooting techniques and analytical thinking
  • Meticulous attention to detail
  • Excellent customer service skills (strong business focus and 'can do' attitude)
  • Experience of Windows, Office 365, Active Directory, SCCM, SharePoint 2010, Citrix, Messaging & Remote connectivity, AD, MFA, MDM, Applications, hardware skills sets
  • Experience of working to and exceeding targets
  • Experience of IS work management systems (ideally ServiceNow)
  • Good timekeeping and time management

Requirements:



  • 3-7 years in Experience in IT Service desk from the global organizations of repute
  • Good understanding of the ITIL v3/V4 framework
  • ITIL v3 Foundation Certification
  • MS – CIT Certification of Similar
  • Experience of working within a multi-cultural environment
  • Experience of working in a fast moving and changing large enterprise IT environment
  • Experience of iPhone, iPad, Mac, Blackberry, Android, Messaging, Remote Connectivity, AD etc.

What We Offer:


AtkinsRéalis offers a varied, interesting, and meaningful work environment with a hybrid working arrangement, flexibility, and great opportunities for training and career progression.


Talent Acquisition:


We at AtkinsRéalis are committed to developing our people both personally and professionally, with access to a high-ranging training portfolio and development activities designed to help make the best of individual's abilities and talents.


Equality, Diversity & Inclusion:


We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community – a place where we can all be ourselves, thrive, and develop.


AtkinsRéalis:


We care about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use, and transfer your Personal Data.


Why Work for Us:


We at AtkinsRéalis are passionate about our work and value each other equally. We believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability.


Employee Benefits:


Job Type: Regular


Worker Type: Employee

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