Service Desk Analyst II

2 days ago

Bengaluru, Karnataka, India AtkinsRéalis Full time

Job Summary

The Global Service Desk is the central point of contact for AtkinsRéalis end-users reporting Incidents (disruptions or potential disruptions in service availability or quality) and provides first line support or guidance regarding products and services provided by Group IS.

The Service Desk provides multi-lingual English + one other language (French) first level IT support for raised IT Incidents or IT Service requests as part of the Global IT Service Desk for AtkinsRéalis.

Be the main face of IT Service provided to the organization and drive continuous IT Service delivery improvements.

India based Service Desk Analysts are required to work within a shift pattern Monday to Sunday.

The Service Desk team are multi-skilled and deal with incidents and requests to allow flexibility of resource provision and provide a 'can do' service for our customers supporting AtkinsRéalis end-users.

Key Responsibilities:

  • Identify, troubleshoot and resolve IT support issues based on defined troubleshooting scripts and best practices.
  • Execute these activities per defined KPI's.
  • Excellent communication skills and customer focus.
  • Ability to build and maintain efficient working relationships in a team-based environment.
  • Strong trouble shooting techniques and analytical thinking.
  • Meticulous attention to detail.
  • Excellent customer service skills (strong business focus and 'can do' attitude).
  • Experience of Windows, Office 365, Active Directory, SCCM, SharePoint 2010, Citrix, Messaging & Remote connectivity, AD, MFA, MDM, Applications, hardware skills sets.
  • Experience of working to and exceeding targets.
  • Experience of IS work management systems (ideally ServiceNow).
  • Good timekeeping and time management.

Requirements:

  • Good understanding of the ITIL v3/V4 framework.
  • 3-7 years in Experience in IT Service desk from the global organizations of repute.
  • Clear and fluent English and French (both verbal and written).
  • Ability to build and maintain efficient working relationships with remote teams.
  • Proven experience of delivering process efficiencies and improvements.

What We Can Offer You:

Varied, interesting and meaningful work.

A hybrid working environment with flexibility and great opportunities.

Opportunities for training and, as the team grows, career progression or sideways moves.

An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.

Why work for AtkinsRéalis?

We at AtkinsRéalis are committed to developing its people both personally and professionally.

Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual's abilities and talents.

We also actively support staff in achieving corporate membership of relevant institutions.

Meeting Your Needs:

To help you get the most out of life in and outside of work, we offer employees 'Total Reward'.

Making sure you're supported is important to us.

So, if you identify as having a disability, tell us ahead of your interview, and we'll discuss any adjustments you might need.

Additional Information:

We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds.

As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

We care about your privacy and are committed to protecting your privacy.

Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.

Link: Equality, diversity & inclusion | Atkins India (atkinsrealis.com).

  • Service Desk Analyst II

    7 days ago

    Bengaluru, Karnataka, India AtkinsRéalis Full time

    Job Title: Service Desk Analyst IIJob Summary:The Global Service Desk is the central point of contact for AtkinsRéalis end-users reporting Incidents (disruptions or potential disruptions in service availability or quality) and provides first line support or guidance regarding products and services provided by Group IS.Key Responsibilities:Identify,...

  • Service Desk Analyst II

    7 days ago

    Bengaluru, Karnataka, India Rubrik Full time

    Job SummaryThe Service Desk Analyst II role reports into the Senior Manager – Workspace Technology and Tools and is responsible for the end-user facing set of services and forms part of the onsite management team. The role is focused on delivering the onsite desktop managed service outcomes including Tech-lounge, ticketing system, emails and slack channels...

  • Service Desk Support Specialist

    7 days ago

    Bengaluru, Karnataka, India Lighthouse Full time

    Job Title: Service Desk AnalystAbout the Role:Lighthouse is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing 24x7 global IT support for our hardware and software used in production, managing and delivering content and services to technology teams and other departments in the...

  • Senior Service Desk Analyst

    6 days ago

    Bengaluru, Karnataka, India Intuit Full time

    Job Title: Senior Service Desk AnalystJoin Intuit's esteemed IT Workforce Care Team as a Senior Service Desk Analyst, a key member of the technical support team responsible for delivering exceptional customer service.Key Responsibilities:Oversee team operations and handle complex technical issues.Drive innovation and simplification for the team and...

  • Graduate Service Desk Analyst

    6 days ago

    Bengaluru, Karnataka, India AtkinsRéalis Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented Service Desk Analyst to join our team at AtkinsRéalis. As a key member of our Global Service Desk, you will be responsible for providing exceptional customer service and technical support to our users.Key Responsibilities:Provide first-line technical support for hardware, software, and...

  • Service Desk Support Specialist

    4 days ago

    Bengaluru, Karnataka, India Lighthouse Full time

    About the RoleLighthouse is seeking a highly skilled Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will provide 24x7 global IT support for our hardware and software used in production, manage/deliver content and services to technology teams and other departments in the organization.Key ResponsibilitiesProvide...

  • Service Desk Support Specialist

    7 days ago

    Bengaluru, Karnataka, India Brillio Full time

    Job Title: Service Desk AnalystBrillio is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, ensuring that their issues are resolved in a timely and efficient manner.Key Responsibilities:Incident Management: Receive and track incoming calls, and...

  • Service Desk Operations Specialist

    7 days ago

    Bengaluru, Karnataka, India Crox Consulting Inc Full time

    Job Title: Service Desk AnalystJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Crox Consulting Inc. As a Service Desk Analyst, you will be the primary point of contact for end-users, providing timely and effective support for IT-related issues.Key Responsibilities:Respond to IT requests from various channels, including...

  • Business Analyst II

    7 days ago

    Bengaluru, Karnataka, India GSI Electronics Inc Full time

    Unlock Your Potential as a Business Analyst IIAre you passionate about solving complex problems and driving business growth? Do you have a knack for analyzing data and developing innovative solutions? We're seeking a highly skilled Business Analyst II to join our team at AGCO.About the RoleAs a Business Analyst II, you will play a critical role in driving...

  • Global Service Desk Analyst

    2 days ago

    Bengaluru, Karnataka, India AtkinsRéalis Full time

    Job DescriptionWe're AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Our teams are proud to deliver on some of the most prestigious projects across the world. It's thanks to our talented people and their diverse thinking, expertise, and knowledge.As a Service Desk Analyst, you'll be the main face of IT Service provided...

  • Costing Analyst II

    5 days ago

    Bengaluru, Karnataka, India Teva Pharmaceuticals Full time

    The OpportunityWe are seeking a highly skilled Costing Analyst II to join our team at Teva Pharmaceuticals. As a Costing Analyst II, you will act as the Costing CoE business representative, providing business support across various costing queries and validations, and collaborating with multiple business units.Key ResponsibilitiesSupport business decisions...

  • Service Desk Specialist

    7 days ago

    Bengaluru, Karnataka, India White Force Group Full time

    Job Title: Service Desk AnalystJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at White Force Group. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Ticket Management:Log, categorize, and prioritize support...

  • Deal Desk Analyst

    7 days ago

    Bengaluru, Karnataka, India Extreme Networks Full time

    Job SummaryWe are seeking a highly skilled Deal Desk Analyst to join our Global Pricing and Deal Desk team in Asia. As a key member of our team, you will provide critical analysis and support to our APAC sales team, ensuring smooth deal execution and alignment with business goals.Key Responsibilities:Guide sales team with quoting and discount approval...

  • IT Support Services Analyst

    7 days ago

    Bengaluru, Karnataka, India Norstella Full time

    About NorstellaNorstella is a leading provider of innovative solutions for improving patient access to lifesaving therapies. Our mission is to deliver answers that drive strategic and commercial decision-making for our clients.Our TeamOur existing team is a diverse and skilled group of professionals who collaborate to provide exceptional IT service and...

  • Operations Analyst II

    7 days ago

    Bengaluru, Karnataka, India Novo Nordisk Full time

    Job Title: Operations Analyst IIAbout the Role:We are seeking an experienced Operations Analyst II to join our Global IT Operations team in Bangalore, India. As an Operations Analyst II, you will be responsible for anchoring the installation, configuration, and maintenance of audio and video equipment, including microphones, speakers, projectors, and...

  • MS Service Desk Analyst

    7 days ago

    Bengaluru, Karnataka, India NTT Full time

    Senior Managed Services Service Desk AgentAbout the RoleThe Senior Managed Services Service Desk Agent is a critical member of our team, responsible for providing exceptional support to our clients. As a skilled service desk resource, you will serve as the escalation point of contact for clients and vendors, handling a wide range of technical issues and...

  • Clinical Data Analyst II

    7 days ago

    Bengaluru, Karnataka, India Parexel Full time

    Clinical Data Analyst IIAbout the Role:We are seeking a highly skilled Clinical Data Analyst II to join our team at Parexel. As a Clinical Data Analyst II, you will be responsible for performing clinical data validation activities on assigned projects, working collaboratively with the clinical study team to ensure data quality and integrity.Key...

  • ERP Functional Analyst II

    6 days ago

    Bengaluru, Karnataka, India Arrow Electronics India Private Limited Full time

    About the Role:We are seeking a highly skilled ERP Functional Analyst II to join our team at Arrow Electronics India Private Limited. As an ERP Functional Analyst II, you will be responsible for analyzing requirement documents to develop functional design specifications, maintaining a stable and accurate Oracle Applications production instance, and...

  • ERP Functional Analyst II

    2 days ago

    Bengaluru, Karnataka, India Arrow Electronics India Private Limited Full time

    About the Role:We are seeking a highly skilled ERP Functional Analyst II to join our team at Arrow Electronics India Private Limited. As an ERP Functional Analyst II, you will be responsible for providing expert-level support for our Oracle EBS implementation.Key Responsibilities:Hands-on experience with Manufacturing and SCM modules of Oracle EBSExposure to...

  • IND Analyst II

    7 days ago

    Bengaluru, Karnataka, India Aon Full time

    Job Title: IND Analyst IIJob Summary:Aon is seeking a highly skilled IND Analyst II to join our Global Sales and Marketing Support team. As a key member of our team, you will be responsible for supporting onshore design managers in creating end-client proposal presentations and formatting end-client proposal documents.Key Responsibilities:Support onshore...