Lead Merchant Support Specialist

11 hours ago


Navi Mumbai, Maharashtra, India beBeeMerchant Full time ₹ 1,04,000 - ₹ 1,30,878

Job Summary:

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  • Drive process enhancements and resolve critical merchant support issues
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Key Responsibilities:

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  • Craft and improve complaint resolution workflows
  • Foster collaboration with cross-functional teams for training and analytics
  • Develop team capabilities through performance and learning initiatives
  • Maintain a cohesive, customer-centric helpdesk environment
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Requirements:

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  • Process improvement and problem-solving skills
  • Operational management expertise
  • Team leadership abilities
  • Analytics and data interpretation skills
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Benefits:

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  • Opportunity to drive meaningful change in merchant support
  • Collaborative work environment
  • Ongoing professional development
  • Chance to contribute to a customer-centric culture


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