
Merchant Support Operations Director
5 days ago
Merchant Support Excellence Lead
Job Overview:
- Drive process enhancements and resolve critical merchant support challenges.
- Monitor operational tasks, team metrics, and ensure regulatory alignment.
- Oversee team performance including in-house and outsourced operations.
- Implement tools and frameworks to improve merchant satisfaction and efficiency.
Key Responsibilities:
- Manage and enhance merchant complaint resolution workflows.
- Collaborate with cross-functional teams for training and analytics.
- Lead team development through performance and learning initiatives.
- Ensure a cohesive and customer-centric helpdesk environment.
Required Skills:
- Process improvement methodologies.
- Team leadership and management.
- Operational task management.
- Regulatory compliance.
- Merchant relationship management.
Benefits:
- Opportunity to drive business growth.
- Chance to develop leadership skills.
- Environment that fosters collaboration and innovation.
Other Details:
- This role is ideal for individuals who thrive in fast-paced environments.
- Candidates should possess strong analytical and problem-solving skills.
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