Merchant Support Operations Director

5 days ago


Navi Mumbai, Maharashtra, India beBeeMerchant Full time ₹ 9,00,000 - ₹ 12,00,000

Merchant Support Excellence Lead

Job Overview:

  • Drive process enhancements and resolve critical merchant support challenges.
  • Monitor operational tasks, team metrics, and ensure regulatory alignment.
  • Oversee team performance including in-house and outsourced operations.
  • Implement tools and frameworks to improve merchant satisfaction and efficiency.

Key Responsibilities:

  • Manage and enhance merchant complaint resolution workflows.
  • Collaborate with cross-functional teams for training and analytics.
  • Lead team development through performance and learning initiatives.
  • Ensure a cohesive and customer-centric helpdesk environment.

Required Skills:

  • Process improvement methodologies.
  • Team leadership and management.
  • Operational task management.
  • Regulatory compliance.
  • Merchant relationship management.

Benefits:

  • Opportunity to drive business growth.
  • Chance to develop leadership skills.
  • Environment that fosters collaboration and innovation.

Other Details:

  • This role is ideal for individuals who thrive in fast-paced environments.
  • Candidates should possess strong analytical and problem-solving skills.


  • Navi Mumbai, Maharashtra, India beBeeMerchant Full time ₹ 1,04,000 - ₹ 1,30,878

    **Job Overview**In this role, you will be responsible for driving process improvements and resolving key merchant support challenges. You will monitor operational tasks, team metrics, and ensure regulatory alignment.**Key Responsibilities**Manage and enhance merchant complaint resolution workflows.Collaborate with cross-functional teams for training and...


  • Navi Mumbai, Maharashtra, India Aurionpro Full time

    Position Title: Sr. Manager – Sales, Merchant Acquisition Practice: Auropay Employment Type: Full Time Job Location: Navi Mumbai, Bangalore About Company AurionPro Payments is a RBI authorised Payment Aggregator Payment Gateway solution provider in the digital world for B2C, B2B Payments. Our vision is to create a financially inclusive digital...


  • Mumbai, Maharashtra, India beBeeRisk Full time ₹ 9,00,000 - ₹ 12,00,000

    Job TitleDrive Merchant Risk Assurance with KYC and KYB ExpertiseAbout this role:We're seeking a seasoned professional to spearhead our merchant risk assurance function, focusing on Know Your Customer (KYC) and Know Your Business (KYB) processes. As an Associate Director, you'll be responsible for developing and implementing effective risk management...


  • Mumbai, Maharashtra, India Pine Labs Full time

    Job Description – Associate Director – KYC KYB and Merchant Quality Assurance Role PurposeWe at Pine Labs are looking for those who share our core belief - "Every Day is Game day". We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.We are looking for...

  • Associate Director

    4 weeks ago


    Mumbai, Maharashtra, India Worldline Full time

    Job DescriptionJob DescriptionAssociate Director - Merchant Risk ManagementAssociate Director - Merchant Risk ManagementLocation: MumbaiAbout WorldlineAt Worldline, we are pioneers in payments technology, committed to creating innovative solutions that make financial transactions secure, accessible, and seamless worldwide. Our diverse team of professionals...


  • Mumbai, Maharashtra, India Pine Labs Full time

    Job Description – Associate Director – KYC KYB and Merchant Quality Assurance Role PurposeWe at Pine Labs are looking for those who share our core belief - "Every Day is Game day". We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.We are looking for...


  • Mumbai, Maharashtra, India Pluxee Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a...


  • Mumbai, Maharashtra, India SBI Operations Support Full time

    About the Role:We are hiring Circle Managers to lead lending operations in Agri, MSME, and SME segments. This senior role requires strong leadership and business development expertise.Key Responsibilities:- Drive growth in Agri, MSME, and SME loan portfolios.- Build and maintain strong customer and stakeholder relationships.- Ensure compliance with internal...


  • Mumbai, Maharashtra, India beBeeMerchants Full time ₹ 1,04,000 - ₹ 1,30,878

    Merchant Acquisition ManagerWe are seeking a highly skilled and experienced Merchant Acquisition Manager to join our team. The successful candidate will be responsible for managing relationships with existing merchants, identifying new business opportunities, and driving all activities of the acquiring lifecycle.Key Responsibilities:Relationship Management:...

  • Operations Director

    18 hours ago


    Navi Mumbai, Maharashtra, India beBeeOperationsDirector Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Description:We are seeking a highly skilled Operations Director to join our team. The successful candidate will be responsible for delivering operations excellence across various functions, ensuring seamless execution and continuous improvement.Key Responsibilities:To manage and oversee the daily operations of the organization, ensuring alignment with...