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Merchant Support Operations Manager

2 weeks ago

Navi Mumbai, Maharashtra, India beBeeMerchant Full time ₹ 1,04,000 - ₹ 1,30,878
**Job Overview**In this role, you will be responsible for driving process improvements and resolving key merchant support challenges. You will monitor operational tasks, team metrics, and ensure regulatory alignment.**Key Responsibilities**
  • Manage and enhance merchant complaint resolution workflows.
  • Collaborate with cross-functional teams for training and analytics.
  • Lead team development through performance and learning initiatives.
  • Ensure a cohesive and customer-centric helpdesk environment.
The ideal candidate will have strong analytical and problem-solving skills, as well as excellent communication and leadership abilities. They should be able to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously.