Front Office Team Supervisor
1 month ago
Job Title: Front Office Team Supervisor
Job Summary:
We are seeking a highly skilled and experienced Front Office Team Supervisor to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our reception area, providing exceptional customer service, and leading a team of staff to achieve our goals.
Key Responsibilities:
- Supervise the overall functioning of the Front Office, ensuring an efficient and effective operation.
- Lead a team of staff to achieve our customer service goals and maintain high standards of customer satisfaction.
- Perform daily administration tasks, including meeting and greeting visitors, dealing with queries and complaints, and booking rooms.
- Maintain accurate records and reports, including the Front Office log book and shift reports.
- Ensure that all guests receive a swift, smooth, professional, and friendly check-in and check-out experience.
Requirements:
- Minimum 23 years of experience in a similar capacity.
- Leadership skills that utilize persuasion and motivation to attain organizational goals.
- Ability to accept responsibility, enhance organizational performance, clearly delegate tasks and responsibilities, and think strategically, inductively, and creatively.
Working Conditions:
No remote work is available for this position. The employment type is full-time.
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