Front Desk Operations Manager

4 weeks ago


Udaipur, Rajasthan, India Moustache Escapes Full time

Job Role: Front Desk Executive

Location: Udaipur

Company: Moustache Escapes

Experience: 1-2 Year

Job Responsibilities:

  • Manage day-to-day front desk operations including check-in/check outs, guest queries, record maintenance, and housekeeping.
  • Handle guest interactions in person and via email correspondence.
  • Staff interactions and management with housekeeping staff and external vendors.
  • Quality control and maintenance to ensure a seamless guest experience.
  • Manage back-office systems and processes to maintain operational efficiency.
  • Adhere to finance and accounting standards, including daily account management.
  • Stay updated on hostel activities and local events to provide valuable insights to guests.
  • Ensure guest satisfaction and convert positive experiences into excellent reviews.

Qualifications:

  1. A minimum of 1 year experience in the service industry is preferred.
  2. Excellent communication skills are essential for effective guest and staff interactions.
  3. Self-starter with a willingness to take calculated risks and adapt to changing situations.
  4. Availability to work flexible hours, including weekends, is required.
  5. Excellent management and team skills are necessary to lead a high-performing team.
  6. Educational background in Hospitality or Hotel Management is mandatory.


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