Front Office Manager
4 weeks ago
Welcome to Spectrum resorts,spa & convention, where we are looking for a skilled Front Office Manager to join our team. We are seeking a professional to manage our reception area, act as our company face, and ensure our visitors are properly welcomed.
Your duties will include coordination of all front desk activities, supervising front-office personnel, training and supporting office staff, handling complaints and specific customers requests, monitoring stock and order office supplies, and managing records of office expenses and costs.
The ideal candidate will possess a pleasant personality, a dynamic professional attitude, and strong communication and interpersonal skills. A good experience with office machines, proficiency in MS Office, and a strong background in customer service and office management are essential for this role.
Responsibilities:
- Front Office Manager responsibilities:
- Control of front desk tidiness and availability of all necessary stationery and material
- Ensuring timely and accurate customer service
- Scheduling shifts and supervising front-office personnel
- Training and supporting office staff
- Handling complaints and specific customers requests
- Monitoring stock and order office supplies
- Managing mail distribution
- Organizing office budget
- Managing records of office expenses and costs
Requirements:
- 3+ years' experience of working on a Front Desk Manager or Reception Manager position
- Profound experience in customer service, office management and basic bookkeeping procedures
- Good experience with office machines (such as fax machines and printers)
- Good practical knowledge of MS Office, particularly Excel and Word, and proficiency in English (oral and written)
- Strong communication and interpersonal skills
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