Key Account Manager Growth Leader

6 days ago

Bengaluru, Karnataka, India The Human Capital Exchange Full time
Job Title: Key Account Manager Growth Leader

At The Human Capital Exchange, we are seeking a highly skilled Key Account Manager Growth Leader to join our team. As a Key Account Manager Growth Leader, you will be responsible for nurturing and growing relationships with our current customers, identifying and capitalizing on upselling and cross-selling opportunities, and driving revenue growth within assigned accounts.

Key Responsibilities:
  • Account Management: Serve as the main point of contact for assigned existing accounts, develop a deep understanding of customers' business objectives, needs, and challenges, build and maintain strong relationships with key stakeholders within the accounts, and understand the company's strength and key differentiators to proactively identify opportunities to expand business and drive revenue growth within existing accounts.
  • Upselling and Cross-selling: Identify upselling and cross-selling opportunities by analyzing customers' needs and services, present additional products, services, and upgrades to customers highlighting their value and benefits, collaborate with internal teams to tailor offerings to customers' specific requirements, and negotiate contract renewals, pricing, and terms to maximize revenue potential.
  • Relationship Building: Calendarize and conduct regular check-ins and face-to-face meetings with customers to maintain strong relationships, understand customers' evolving needs and pain areas, and proactively propose relevant solutions, anticipate and address potential issues or challenges to ensure customer satisfaction, and act as a trusted advisor to customers providing expert guidance and support while keeping the company's interests in mind.
  • Forecasting and Reporting: Track and manage growth activities and opportunities within assigned accounts both in terms of headcount and revenue, prepare accurate growth opportunity forecasts, reports, and account plans, provide regular updates to management on account status, progress, and potential risks, and collaborate with the sales team to share best practices and leverage collective knowledge.
  • Customer Retention: Monitor customer satisfaction and address any concerns or issues promptly, collaborate and work with delivery teams to identify areas where we can add value to the customer process that will result in increased productivity, improved accuracy, and a positive impact on their cost and revenue, implement strategies to increase customer loyalty and reduce churn rate, and collaborate with the customer success team to ensure a seamless customer experience.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 8-10 years of experience in KAM, preferably 3-5 years in the AI/ML technology or BPO sectors.
  • Strong understanding of AI/ML human-in-the-loop services and their applications across various industries.
  • Excellent communication, negotiation, persuasive, and presentation skills.
  • Ability to build and maintain long-term client relationships.

Requirements:

  • Will carry a growth target both in terms of people and revenue numbers.
  • Proven experience in growth or account management in a B2B or B2C environment.
  • Strong business acumen and ability to understand customers' industry and challenges.
  • Results-driven mindset with a track record of meeting or exceeding growth targets.
  • Ability to identify upselling and cross-selling opportunities and effectively close deals.
  • Proactive and self-motivated with the ability to work independently.
  • Proficient in using CRM software and MS Office Suite.
  • Comfortable using platforms such as Sales Navigation and ZoomInfo to understand the customer structure and contact details.

What We Offer:

  • Competitive salary and commission structure.
  • Opportunities for professional growth and advancement.
  • A collaborative and innovative work environment.
  • The chance to work with cutting-edge AI/ML technologies.

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