Key Account Manager Growth Leader

4 weeks ago

Bengaluru, Karnataka, India The Human Capital Exchange Full time
Job Title: Key Account Manager / Growth Leader

As a Key Account Manager / Growth Leader at The Human Capital Exchange, you will be responsible for nurturing and growing relationships with our current customers. Your primary focus will be on identifying and capitalizing on upselling, cross-selling, and renewal opportunities within assigned accounts. Your goal will be to maximize revenue, increase customer loyalty, and add value to the customer process.

Key Responsibilities:
  • Account Management: Serve as the main point of contact for assigned existing accounts, developing a deep understanding of customers' business objectives, needs, and challenges. Build and maintain strong relationships with key stakeholders within the accounts.
  • Upselling and Cross-Selling: Identify upselling and cross-selling opportunities by analyzing customers' needs and services. Present additional products, services, and upgrades to customers, highlighting their value and benefits.
  • Relationship Building: Calendarize and conduct regular check-ins and face-to-face meetings with customers to maintain strong relationships. Understand customers' evolving needs and pain areas and proactively propose relevant solutions.
  • Forecasting and Reporting: Track and manage growth activities and opportunities within assigned accounts, both in terms of headcount and revenue. Prepare accurate growth opportunity forecasts, reports, and account plans.
  • Customer Retention: Monitor customer satisfaction and address any concerns or issues promptly. Collaborate and work with delivery teams to identify areas where we can add value to the customer processes, resulting in increased productivity, improved accuracy, and a positive impact on their cost and revenue.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 8-10 years of experience in KAM, preferably 3-5 years in the AI/ML technology or BPO sectors.
  • Strong understanding of AI/ML human-in-the-loop services and their applications across various industries.
  • Excellent communication, negotiation, persuasive, and presentation skills.
  • Ability to build and maintain long-term client relationships.

Requirements:

  • Will carry a growth target both in terms of people and revenue numbers.
  • Proven experience in growth or account management in a B2B or B2C environment.
  • Strong business acumen and ability to understand customers' industry and challenges.
  • Results-driven mindset with a track record of meeting or exceeding growth targets.
  • Ability to identify upselling and cross-selling opportunities and effectively close deals.
  • Proactive and self-motivated with the ability to work independently.
  • Proficient in using CRM software and MS Office Suite.

What We Offer:

  • Competitive salary and commission structure.
  • Opportunities for professional growth and advancement.
  • A collaborative and innovative work environment.
  • The chance to work with cutting-edge AI/ML technologies.

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