Customer Experience Solutions Specialist
1 month ago
At Acqueon, we're revolutionizing customer interactions with our cutting-edge conversational engagement software. As a Customer Experience Solutions Specialist, you'll play a vital role in helping businesses provide seamless, delightful experiences to their customers.
About UsWe're a leading provider of omnichannel communication technologies, trusted by over 200 clients across various industries. Our mission is to empower enterprises to maximize the potential of every customer conversation.
We're not just a company – we're a community of innovators, passionate about using technology to solve real-world problems. If you're enthusiastic about making a difference and want to be part of a fast-paced technical environment, we'd love to hear from you.
Job DescriptionAs a Customer Experience Solutions Specialist, your primary responsibility will be to work closely with end-users to assess their current processes and gather requirements. You'll use your expertise to implement, configure, and test our software in the customer's environment, ensuring a seamless experience for both parties.
You'll be a natural problem-solver, able to dig in and resolve technical issues in a structured manner. With excellent listening and comprehension skills, you'll quickly establish trust with clients and provide them with tailored solutions to meet their unique needs.
We're looking for someone who is quick on their feet, consultative, and has a commitment to excellence in taking care of our customers. If you have a passion for technology and enjoy working in a dynamic environment, this could be the perfect opportunity for you.
Requirements- 5+ years of experience as a product support engineer
- Strong understanding of omnichannel communication technologies and their role in the contact center
- Hands-on experience with Log analysis, troubleshooting, Windows operating systems, MS SQL, IIS, IP Networking, SQL, and Rest APIs, Linux
- Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
- Previous experience with outbound contact center products is a plus
As a valued member of our team, you can expect a competitive salary range of $100,000 - $140,000 per annum, depending on location and experience. We also offer a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional growth and development.
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