Customer Service and Experience Specialist

1 month ago


Bengaluru, Karnataka, India IGT Solutions Full time
About the Role

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies.

We are seeking a skilled and customer-oriented English-Speaking + GDS Customer Care Agent to join our dedicated customer care team. As a key member of our team, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally.

Key Responsibilities
  • Deliver exemplary customer service via emails and phone calls
  • Answer emails, messaging, and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims
Requirements
  • Fluency in English at C1 level (both written and spoken)
  • A customer-centric mindset with a strong dedication to delivering exceptional service
  • Analytical and creative problem-solving abilities to resolve customer issues effectively
  • Ability to understand and empathize with customers' needs and concerns
  • Team player with ability to collaborate with team members and contribute to a positive team environment
About IGT Solutions

Established in 1998, IGT employs more than 25,000 customer experience and technology specialists providing services to 75 marquee customers globally. Our global footprint consists of 30 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia, and the USA.

Benefits

We offer a competitive salary range of $40,000 - $60,000 per year, depending on qualifications and experience, plus benefits including medical insurance, retirement plan, and paid time off.



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