Data Insights Specialist for Global Customer Experience
15 hours ago
We are seeking a highly motivated and experienced Data Insights Specialist to join our Customer Experience & Business Trends (CXBT) team in Bangalore. As a key member of this global capability team, you will contribute to critical services that measure Amazon's end-to-end Customer Experience.
About the RoleAs a Data Insights Specialist, you will play a pivotal role in driving business decisions by extracting valuable insights from data. Your expertise will enable us to build innovative and delightful experiences for customers, while empowering technical and non-technical internal customers to self-serve data pull and analysis needs.
You will be responsible for performing deep data analysis, documenting findings and insights, and communicating them effectively to business stakeholders. Your ability to break complex problems down into actionable steps will drive programs forward, ensuring we meet competitive pressures and operational initiatives.
About the TeamThe CXBT team is an organization dedicated to deeply understanding and improving Customer Experience globally. We are a diverse set of functions working together to develop products, services, ideas, and various ways of leveraging data to influence product and service offerings. Our approach involves determining customer needs, problem-solving, and working backwards from there.
Key Responsibilities- Perform deep data analysis and document findings and insights
- Empower technical and non-technical internal customers to self-serve data pull and data analysis needs
- Be the expert on the data used and generated by the team's products
- Derive insights from data and synthesize it into succinct narratives
To succeed in this role, you should have 3+ years of experience in tax, finance, or a related analytical field. You should also be proficient in Excel, with experience defining requirements and using data and metrics to draw business insights. A Bachelor's degree in computer science, engineering, mathematics, or equivalent is required.
A strong analytical mindset, excellent communication skills, and the ability to work in a fast-paced business environment are essential. If you have experience with statistical programming languages like Python, knowledge of data modeling and pipeline design, or fluency in SQL and ETL, it would be a significant advantage.
Estimated salary: ₹1,200,000 - ₹1,500,000 per annum.
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