Global Customer Experience Solutions Specialist
4 days ago
As a Global Customer Experience Solutions Specialist, you will contribute to critical global services that measure Amazon's end-to-end Customer Experience. This role will bring innovation, a strategic perspective, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives.
Key Responsibilities- Perform deep data analysis, document findings and insights, and communicate to business stakeholders.
- Empower technical and non-technical internal customers to self-serve data pull and data analysis needs.
- Be the expert on the data used and generated by the team's products. Act as Subject Matter Expert when it comes to data questions.
- Derive insights from data; Synthesize data into succinct narrative and bridges to enable business and leadership to make investment and strategy decisions
- Develop and automate market-segment reports to enable business team to understand impact of targeted initiatives
CXBT is an organization made up of a diverse suit of functions dedicated to deeply understand and improving Customer Experience, globally. We are a team of builders that develop products, services, ideas and various ways of leveraging data to influence products and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
What We Offer- $140,000 - $160,000 per year, depending on experience.
- A dynamic and inclusive work environment with opportunities for growth and development.
- The chance to work with a talented and diverse team of professionals.
- A comprehensive benefits package, including medical, dental, and vision coverage.
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